topic Re: U.S. ROAMING CHARGES in Get Support

U.S. ROAMING CHARGES

PAUL-1913 — Wed, 05 Jan 2022 14:55:40 GMT

That's twice in a row that i'm charged $28.25 on my visa when it should be $22.60 ? I take the $20 package for U.S. but end up paying $5.65 extra. why?

Re: U.S. ROAMING CHARGES

kselmak — Sat, 14 Mar 2020 14:04:50 GMT

Hi @PAUL-1913

When were you going to renew?

Can you please take screenshots of your payment history and post it here after you remove personal and account info

https://selfserve.publicmobile.ca/Overview/payment/Payment-History/

Thanks

Re: U.S. ROAMING CHARGES

Anonymous — Sat, 14 Mar 2020 14:03:02 GMT

@PAUL-1913

Is it possible you also bought the 500 minute add-on?

Check your data & add-ons area.

Re: U.S. ROAMING CHARGES

Triguy — Sat, 14 Mar 2020 14:04:52 GMT

Check your self serve account. Did you purchase 500 Canada-wide Long Distance minutes $5 ?

Re: U.S. ROAMING CHARGES

gblackma — Sat, 14 Mar 2020 14:05:29 GMT

@PAUL-1913 The only thing that I can come up with is you also added a $5, 500 minute add on $5 + 13% applicable tax = $5.65. If this isn't the case, contact the moderators and explain your situation. Click on the green questionmark in the white circle at the bottom right of your screen. This connects to the autobot Simon. Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket).

Re: U.S. ROAMING CHARGES

darlicious — Sat, 14 Mar 2020 16:33:46 GMT

@PAUL-1913 Check the overview page in your account. Does the $5/500min add on show there under my plans and add-ons?