topic Re: data usage/ internet disconnected in Get Support

data usage/ internet disconnected

janesong — Wed, 05 Jan 2022 14:55:39 GMT

As early today, I had left mor than 1.9G data in my plan, and I didn't use much since I have WIFI connected. Then 1 hour ago, it said i'm running out of data , forced to be disconnected. I checked my account with WIFI, it shown most of data had been used , but still have 300+M left.

Re: data usage/ internet disconnected

Dunkman — Thu, 05 Dec 2019 01:27:05 GMT

@janesong

Check your usage history in your self service account. The PM data tracker is usually accurate. Maybe one of your apps used up a lot of your data for some reason or your Wifi connection was poor and you were using data instead.

Re: data usage/ internet disconnected

GR — Thu, 05 Dec 2019 01:34:31 GMT

I've got an iPhone 7 here that I added the free 1gb gift this morning, the data didn't work all day so I messaged the moderators and they say it's all used up so they added 1gb more and I still can't use it and the signal bars keep blinking along with LTE. I have no clue what's going on and I can't open the message from the moderator to reply to her about what's going on!

Re: data usage/ internet disconnected

Dunkman — Thu, 05 Dec 2019 01:59:56 GMT

@GR

@GR wrote:
I've got an iPhone 7 here that I added the free 1gb gift this morning, the data didn't work all day so I messaged the moderators and they say it's all used up so they added 1gb more and I still can't use it and the signal bars keep blinking along with LTE. I have no clue what's going on and I can't open the message from the moderator to reply to her about what's going on!

Do you see the data counter in overview page? Is data being used?

Maybe try a network reset.

Re: data usage/ internet disconnected

GR — Thu, 05 Dec 2019 02:08:17 GMT

@Dunkman ill have to try that tomorrow. When I was able to log in to self serve it was a different data amount used in the data add on section every time I logged in but the phone data did not work all day

Re: data usage/ internet disconnected

Dunkman — Thu, 05 Dec 2019 02:11:54 GMT

@GR

@GR wrote:
@Dunkman ill have to try that tomorrow. When I was able to log in to self serve it was a different data amount used in the data add on section every time I logged in but the phone data did not work all day

Interesting.... turn off Wifi-assist also.... and maybe restrict the different apps from using data.....

Re: data usage/ internet disconnected

dboxtvinfo715 — Thu, 05 Dec 2019 02:39:07 GMT

I am having same issue with the Chinese phone , the other works,

Keep trying

Re: data usage/ internet disconnected

alex0211 — Thu, 05 Dec 2019 02:48:13 GMT

I have the same issue

Re: data usage/ internet disconnected

canada168 — Thu, 05 Dec 2019 04:50:10 GMT

No data onnection after redeem holiday add-on.

In overview page, my data counter keeps getting up and down.

Pretty sure it's system gliche.

Re: data usage/ internet disconnected

GR — Thu, 05 Dec 2019 10:04:04 GMT

@Dunkman this morning I got up and tried the phone and everything works, even LTE without doing a network reset or anything so it looks like a system glitch cause more people are complaining of the same thing!