topic Re: US Roaming Talk/Text and Data in Get Support

US Roaming Talk/Text and Data

Carolyn65 — Wed, 05 Jan 2022 14:55:37 GMT

Hi,

I want to help my parents add-on a package while they travel home from the US. It looks like the most data I can add is 250 MB. I doubt that will be enough data for them to use their google maps all the way home from Florida to southern Ontario. Can They purchase more data than that? If so, how would I go about doing that for them?

Thanks.

Re: US Roaming Talk/Text and Data

gblackma — Sat, 14 Mar 2020 13:46:05 GMT

@Carolyn65 you can also purchase date only us roaming add ons. See bold below. These are all the US add ons available. It's a 2 step process accounts and purchase add on. See article on how to do it here from your self service account https://www.publicmobile.ca/en/on/get-help/articles/purchase-add-ons-using-your-self-serve-account

And from 611 on your phone. See article https://www.publicmobile.ca/en/on/get-help/articles/purchase-add-ons-through-611

Please note US 10 day roaming add ons start immediately when added.

US Roaming6

For 10 Days

U.S. Talk, Text and Data Bundle

Unlimited Talk, International Text and 250MB Data for just $20 for 10 days.

$20

U.S. Talk and Text Bundle

Unlimited Talk and International Text for just $15 for 10 days.

$15

U.S. Talk Only

Unlimited Talk for just $8 for 10 days.

U.S. Text Only

Unlimited International Text for just $8 for 10 days.

U.S. Data Only

250MB Data for $10, 500MB Data for $15 and 1GB Data for $20 for 10 days.

Re: US Roaming Talk/Text and Data

Triguy — Sat, 14 Mar 2020 13:48:20 GMT

There is a 1GB data only add-on. Purchasing add-ons are a two step process.

https://www.publicmobile.ca/en/on/get-help/articles/purchase-add-ons-through-self-serve

If they are there for an extended period then you may want to consider using mintmobility.com.

For 10 Days

U.S. Talk, Text and 250 MB Data bundle: $20
U.S. Talk and Text Bundle: $15
U.S. Talk Only: $8
U.S. Text Only: $8
U.S. Data Only: 250MB for $10, 500MB for $15, 1GB for $20

Re: US Roaming Talk/Text and Data

Carolyn65 — Sat, 14 Mar 2020 14:02:59 GMT

Thank you. I guess I was already in the right place and the most data I can add is 500 MB. Do you have any idea if that is enough to use google maps from Florida too Ontario? And if I also buy the $20 Talk/Text/Data plan, that should actually give them 750 MB, correct?

Re: US Roaming Talk/Text and Data

Carolyn65 — Sat, 14 Mar 2020 14:05:09 GMT

One more question. My parents have the same email address and I don't know if I'm looking at my dad's account only or if both of their phones are under the same account. Where do I see which phone the account I'm looking at is for?

Re: US Roaming Talk/Text and Data

Dunkman — Sat, 14 Mar 2020 14:08:50 GMT

@Carolyn65

You should be able to add 1 GB data add on to the $20 talk/text/data add on to make it total of 1.25 GB data total. That should be enough. You could keep track and top up as needed.

Re: US Roaming Talk/Text and Data

Triguy — Sat, 14 Mar 2020 14:11:34 GMT

After you log into the self serve account then click on the plans and add-on tab. The phone# is on the top left hand corner.

Re: US Roaming Talk/Text and Data

Dunkman — Sat, 14 Mar 2020 14:12:02 GMT

@Carolyn65 wrote:
One more question. My parents have the same email address and I don't know if I'm looking at my dad's account only or if both of their phones are under the same account. Where do I see which phone the account I'm looking at is for?

Check under Plans and Add-on tab. It should show your plan details including phone number.

Need to have a separate email for each account. You may need to contact moderator to get access to 2nd account.

Click on the question mark on the right lower corner of website to start ticketing process to contact moderator. Type: Contact moderator. Follow the prompts to submit ticket.

Re: US Roaming Talk/Text and Data

gblackma — Sat, 14 Mar 2020 14:14:29 GMT

@Carolyn65 The easiest way to tell whose account it is would be the name on the profile.

Re: US Roaming Talk/Text and Data

Carolyn65 — Sat, 14 Mar 2020 14:16:40 GMT

I can't find the question mark to contact the moderator

Re: US Roaming Talk/Text and Data

gblackma — Sat, 14 Mar 2020 14:19:35 GMT

@Carolyn65 Use this link to contact them directly https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on the envelope top right of your screen. The mods answer will show up there.

Re: US Roaming Talk/Text and Data

Triguy — Sat, 14 Mar 2020 14:19:39 GMT

@Carolyn65 You can submit a ticket. If you are having trouble with your services, the next step is to contact a moderator. Here is the link to create a ticket through SIMon: https://www.publicmobile.ca/en/bc/get-help ->Click on Chat with Simon on the line "ask me something" write "moderator" -> then click on "account specific question" -> afterward click on "no, I want a human" -> finally you will see an answer "submit a ticket Click me!"

Re: US Roaming Talk/Text and Data

Carolyn65 — Sat, 14 Mar 2020 14:20:15 GMT

To be clear, it's my dad's phone number on the account so my mom's phone number is not there. They only have one email address together and her phone information is not there. It's her phone that I want to add the add-ons.

Can I talk to someone? The robot is not very helpful.

Re: US Roaming Talk/Text and Data

Dunkman — Sat, 14 Mar 2020 14:20:46 GMT

@Carolyn65 wrote:
I can't find the question mark to contact the moderator

@Carolyn65

PM changed the website a bit. Usually on the right lower corner of website. Might need to go to the general community website.

You could also directly message moderator:

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: US Roaming Talk/Text and Data

Dunkman — Sat, 14 Mar 2020 14:23:05 GMT

@Carolyn65 wrote:
To be clear, it's my dad's phone number on the account so my mom's phone number is not there. They only have one email address together and her phone information is not there. It's her phone that I want to add the add-ons.
Can I talk to someone? The robot is not very helpful.

@Carolyn65

Nobody to talk to directly. No call centre with Public mobile. Just send private message to moderator as described above.

Contact Moderator

Carolyn65 — Sat, 14 Mar 2020 14:25:19 GMT

I am clear now how to add-on a US package with Data, but I can't find my mom's phone. Only my dad's is listed and they want it on her phone. They only have one email address and signed up for Public Mobile at the same time. I am working on this for them as it is too difficult for them as they are 80 years old.

Re: Contact Moderator

Anonymous — Sat, 14 Mar 2020 14:39:35 GMT

@Carolyn65

Try not to under-estimate older folks. They've been around the sun a few times. If they've figured out how to use mapping and directions then they're doing fine.

Remember too that these mapping services let one download data for offline use.

I'm also not sure they need to really rely on mapping as I'm assuming they've been there and back many times. I'm sure they know the way.

Re: US Roaming Talk/Text and Data

Carolyn65 — Sat, 14 Mar 2020 21:34:25 GMT

Hi Again,

Earlier today I bought an add-on package for my parents as they will be travelling from Florida to Ontario. I ended up doing this through a PM phone number. My mom is now able to call me from Florida, but her texting is not working. We did check to make sure that payment was made through her visa. What can we do to get the texting to work?

Thanks and thanks to everyone for all the help earlier today.

Re: US Roaming Talk/Text and Data

gblackma — Sat, 14 Mar 2020 21:37:13 GMT

@Carolyn65 Is all texts or just mms texts? Tell your mom to enable data and roaming and restart her phone.

Re: US Roaming Talk/Text and Data

Carolyn65 — Sat, 14 Mar 2020 23:39:56 GMT

Thank you. I'll try that and let you know if it worked.