topic Plan won’t add in Get Support

Plan won’t add

Rach1981 — Wed, 05 Jan 2022 14:55:21 GMT

I have activated my sim and account but the plan isn’t displayed and I can’t change it or add one

Re: Plan won’t add

gblackma — Sat, 14 Mar 2020 01:00:26 GMT

@Rach1981 doe your phone work if the SIM is installed? Do you hear your amount owed when you dial 611? And did you get a welcome email from PM. Thanks.

Re: Plan won’t add

will13am — Sat, 14 Mar 2020 01:19:13 GMT

@Rach1981 , try using a different browser or clearing browser cache and see if that makes a difference. The self serve can be a bit finicky at times.

Re: Plan won’t add

computergeek541 — Sat, 14 Mar 2020 02:41:19 GMT

@Rach1981 wrote:
I have activated my sim and account but the plan isn’t displayed and I can’t change it or add one

I wouldn't be trying to change your plan because that would mean that you would forfeit the plant that you've already paid for if you make any immediate plan change.

There is a bug in the self serve system that cause a the plan that you have to be displayed as a blank. This should not affect your service. Often, it's just a matter of going back into your account at a later time. If your service is working, I would not be too concerned about this.