topic Re: Number transfer in Self-Serve impacted by ongoing maintenance in Get Support

Alternate Number field not being accepted

Chloe535 — Wed, 05 Jan 2022 14:55:20 GMT

I am trying to activate my SIM. Everything works until the alternate number field. It is not accepted I tried several numbers and used the format correctly

Can someone please assist??

Re: Alternate Number field not being accepted

Anonymous — Sat, 14 Mar 2020 01:36:24 GMT

@Chloe535

It's not a required field if you think it's stopping you from proceeding.

Edit: the porting alternate number is required

Re: Alternate Number field not being accepted

gblackma — Sat, 14 Mar 2020 00:56:42 GMT

@Chloe535 You can add it later through the edit profile link in your self service account. If it helps, its a 10 digit number.

Re: Alternate Number field not being accepted

Chloe535 — Sat, 14 Mar 2020 01:03:01 GMT

It won’t let me continue without the number

Re: Alternate Number field not being accepted

Chloe535 — Sat, 14 Mar 2020 01:12:02 GMT

I’m very confused. I’m trying to activate my SIM card and in order to do that it asks for a a 10 digit alternate number. It is mandatory with a red asterisk. Each time I try it rejects it. How can I get around this if its a mandatory field??

Re: Alternate Number field not being accepted

will13am — Sat, 14 Mar 2020 01:16:44 GMT

@Chloe535 , try clearing the browser cache and starting from the beginning. Just to be sure, I suggest following this illustrated activation guide.

https://productioncommunity.publicmobile.ca/t5/Getting-Started/Start-Guide-Setup-Activation-Port-Data/m-p/80123#M13384

Re: Alternate Number field not being accepted

popping — Sat, 14 Mar 2020 01:28:48 GMT

@Chloe535

PM server is expecting a 10 digits number without any "-", "(" or ")" to separate the area code, first 3 digits and the last 4 digits of your phone number.

I am not sure about the activation form. But the port number form only accept 10 digits number for the alternate number.

Re: Alternate Number field not being accepted

Anonymous — Sat, 14 Mar 2020 01:23:26 GMT

Well I'm confused too then. They've been mucking around with things recently so maybe this has popped up. will13am's link doesn't have an asterisk. I don't have an alternate number on my account.

So I'm not sure what to suggest.

Re: Number transfer in Self-Serve impacted by ongoing maintenance

Chloe535 — Sat, 14 Mar 2020 01:24:02 GMT

Please assist I cannot:

1) Activate my SIM as it is not accepting my alternate number in the mandatory field

2) Create an account, it says my number is already in use. I tried several different numbers with the same response

Please assist I really want to come on board with Public Mobile!

Re: Alternate Number field not being accepted

Chloe535 — Sat, 14 Mar 2020 01:26:05 GMT

I am just putting in the number there are no “-“ or “(“ or “)”

Re: Number transfer in Self-Serve impacted by ongoing maintenance

gblackma — Sat, 14 Mar 2020 01:26:16 GMT

@Chloe535 do you have another number that you can use? You can always change it later from within your self service account.

Re: Alternate Number field not being accepted

gblackma — Sat, 14 Mar 2020 01:28:03 GMT

@Chloe535 Try 10 digits, no spaces. ###×××####

Re: Alternate Number field not being accepted

gblackma — Sat, 14 Mar 2020 01:33:38 GMT

@Chloe535 This has to be the most stupid thing. Get your self a TextNow number and use that as your alternate number. You can always change it later. Are you trying to port a Koodo prepaid number? Is this your alternate number? Thanks.

Re: Alternate Number field not being accepted

Anonymous — Sat, 14 Mar 2020 01:34:32 GMT

@Chloe535

If this is the porting alternate number then try just activating with a new number to start. You can always port over later.

Re: Alternate Number field not being accepted

Sarahmulder28 — Sat, 14 Mar 2020 02:20:30 GMT

Just put a Random phone number like 7000000111111

Re: Number transfer in Self-Serve impacted by ongoing maintenance

computergeek541 — Sat, 14 Mar 2020 02:32:20 GMT

messages from two different threads have been merged into one

Re: Alternate Number field not being accepted

geopublic — Sat, 14 Mar 2020 03:40:52 GMT

@Chloe535 Public asks for an alternate number to contact you in the case that they are unable to reach you using your Public Mobile number.

Enter a number that you can be reached at and make sure it's not the number you are trying to port in.