Unable to login to account

weiredfishes — Wed, 05 Jan 2022 14:54:57 GMT

My bill is overdued, I want to pay my bill but the My Account page is not working. It's just blank whenever I click into it. Also, my plan is supposed to be $40 per month 8GB of data. I was paying $40 last 2 months but few days ago when I login to my account it says I owe $50? AND the credit card payment never works, tried both local credit card and a overseas credit card. Need help.

Re: Unable to login to account

dabr — Wed, 04 Dec 2019 20:23:49 GMT

@weiredfishes wrote:
My bill is overdued, I want to pay my bill but the My Account page is not working. It's just blank whenever I click into it. Also, my plan is supposed to be $40 per month 8GB of data. I was paying $40 last 2 months but few days ago when I login to my account it says I owe $50? AND the credit card payment never works, tried both local credit card and a overseas credit card. Need help.

You can try purchase a voucher from any of the retailers/convenience store and dial 611 to pay your bill. Also you can buy a voucher from recharge.com for a small fee and use the 611 service to load it onto your account.

Was you getting a discount of $10 for the first few months for your plan? I know there were a few promos in the past months that offered a few months with a $10 discount, so you may now be paying full amount if the discount period is over.

Otherwise submit a ticket to moderators via SIMon here: https://publicmobile.ca.ada.support/chat/

Type in 'rep', select 'contact us', then 'submit ticket' and follow the prompts to complete the submission.

topic Unable to login to account in Get Support

Unable to login to account

Re: Unable to login to account