topic Re: Self serve not available? in Get Support

Self serve not available?

Bigpointguy — Wed, 05 Jan 2022 14:54:44 GMT

2 pm, Wednesday, December 4th and I am trying to access my self serve account. When I click on login button all I get is a blank white screen. I don't see any announcement in community of system outage. Is there a problem? Did foks trying to take advantage of the freebies crash the system?

Pat

Re: Self serve not available?

mabmarkus — Wed, 04 Dec 2019 19:01:15 GMT

Yeah...this is super frustraing. My plan's been suspended even when I know I had more than required in my phone balance. Self serve site not functional on mobile or desktop. help!

Re: Self serve not available?

GR — Wed, 04 Dec 2019 19:01:29 GMT

@Bigpointguy mine does the same. I just read in an other post that they know it's down or slow and they're working on it!

Re: Self serve not available?

Purplepan — Wed, 04 Dec 2019 19:01:57 GMT

Yes, self-service is slammed due to a recent promotion. You'll have to try again later, or maybe try in incognito mode in your browser.

Also you can dial *611 from your phone.

Re: Self serve not available?

jor123 — Wed, 04 Dec 2019 19:02:18 GMT

@mabmarkus wrote:
Yeah...this is super frustraing. My plan's been suspended even when I know I had more than required in my phone balance. Self serve site not functional on mobile or desktop. help!

Same exact thing happening here. I managed to make a payment through 611 to see if that would change anything and it charged my card but did not update the account balance, so I guess I've paid twice now.

Re: Self serve not available?

Bigpointguy — Wed, 04 Dec 2019 19:03:12 GMT

Thanks for the quick reply.

Pat

Re: Self serve not available?

Bigpointguy — Wed, 04 Dec 2019 19:04:51 GMT

Thanks for reply. My plan is paid up, I guess I chose the wrong forum. OOOPS Problem seems to be an overwhelmed system

Re: Self serve not available?

dabr — Wed, 04 Dec 2019 19:05:56 GMT

@Bigpointguy Yes same thing is happening to me, been trying to log in for the last half hour and just getting the blank screen.

Probably related to PM's free data and minutes giveaway.

Re: Self serve not available?

BJB — Wed, 04 Dec 2019 19:14:56 GMT

Same thing is happening to me on all browsers.

Re: Self serve not available?

jor123 — Wed, 04 Dec 2019 19:17:01 GMT

Before I could at least slowly log in and then not be able to do anything, now it's a blank screen from the start.

Re: Self serve not available?

Bam1985 — Wed, 04 Dec 2019 19:18:08 GMT

Yeah everyone I know who I talked to with public mobile there is a glitch after they sent the text message to everyone about free products for christmas. Last time they sent out a mass message like that it did the same thing for about 20 minutes to an hour.

Re: Self serve not available?

Public_Power — Wed, 04 Dec 2019 19:19:53 GMT

Considering that Public just blasted out a text about free data and a holiday contest at 12:25 (ish) today, there are probably a T O N of people trying to sign in and the servers just can't handle the amount.

Re: Self serve not available?

MariaLoranger — Wed, 04 Dec 2019 19:30:41 GMT

They can keep their goodies if it means spending hours trying to access their @#$%^& page!

Bad PR exercise,they achieved exactly the opposite of what this offer was supposed to do.

Not a good idea to encourage customer frustration...

Re: Self serve not available?

Staliger — Wed, 04 Dec 2019 19:31:12 GMT

Yes, seems their servers can't handle so many requests at the same time. Just need to wait for some time.

Re: Self serve not available?

jor123 — Wed, 04 Dec 2019 19:31:56 GMT

@MariaLoranger wrote:
They can keep their goodies if it means spending hours trying to access their @#$%^& page!
Bad PR exercise,they achieved exactly the opposite of what this offer was supposed to do.
Not a good idea to encourage customer frustration...

Yup, and when service goes completely down with autopay on and you can't do anything that just makes the experience even better.

Re: Self serve not available?

thingzone — Wed, 04 Dec 2019 19:33:20 GMT

i wanna pay my bill but self service doesnt work..........omg phone is also unavailb;e to call

Re: Self serve not available?

michaelwei — Wed, 04 Dec 2019 19:36:35 GMT

Thanks for the tip to dial *611 but the Free Giveaway Promo is not an option on the menu when you choose Add On.

I seem to encounter problems with their website quite often, do they have a slow server or not enough bandwidth?

Thanks.

Michael.

Re: Self serve not available?

MPPicard — Wed, 04 Dec 2019 19:43:49 GMT

Same problem here.

Re: Self serve not available?

EJ1928 — Wed, 04 Dec 2019 20:13:47 GMT

Oh so I"m not the only one haha. Tried like 20 times. Still happening currently, 3:13PM

Re: Self serve not available?

Alexo — Wed, 04 Dec 2019 20:23:08 GMT

Complaining to the CCTS is still an option.