topic Payment Due Soon? in Get Support

Payment Due Soon?

Ed404 — Wed, 05 Jan 2022 14:54:38 GMT

I just received a text from 611:

"Public Mobile: Heads up, your payment is due soon. Please ensure that you have enough funds in your account. If you have Autopay, please ignore this msg."

I activated only a few days ago and paid once already. Why am I being told to pay again soon?

Re: Payment Due Soon?

Purplepan — Wed, 04 Dec 2019 18:19:37 GMT

This could be a bug, I got the same text in the middle of the month but did not experience any interruptions in service. I would recommend checking your self-serve account just in case. You can review when your next payment is coming up and your current balance there.

Re: Payment Due Soon?

ajcorrigan — Wed, 04 Dec 2019 18:21:43 GMT

I would say it's a bug, their site is being slammed right now due to some free holiday addons. Once Self-Serve is back online you could check your account to be sure it looks good, but it's probably just a bug in their messaging system.

Re: Payment Due Soon?

Ed404 — Wed, 04 Dec 2019 18:22:52 GMT

@ajcorrigan wrote:
I would say it's a bug, their site is being slammed right now due to some free holiday addons. Once Self-Serve is back online you could check your account to be sure it looks good, but it's probably just a bug in their messaging system.

Yeah I tried going to self-serve and noticed it was dead. That's to be expected these gifts are awesome!

Thanks

Re: Payment Due Soon?

geopublic — Wed, 04 Dec 2019 18:23:08 GMT

@Ed404 wrote:
I just received a text from 611:
"Public Mobile: Heads up, your payment is due soon. Please ensure that you have enough funds in your account. If you have Autopay, please ignore this msg."

I activated only a few days ago and paid once already. Why am I being told to pay again soon?

@Ed404 Dial 611 fom your device and it will report back the correct renewal date and time.

Re: Payment Due Soon?

Ed404 — Wed, 04 Dec 2019 18:23:46 GMT

@geopublic wrote:
@Ed404 Dial 611 fom your device and it will report back the correct renewal date and time.

Will that cost me minutes?

Re: Payment Due Soon?

geopublic — Wed, 04 Dec 2019 18:27:22 GMT

@Ed404 wrote:
@geopublic wrote:
@Ed404 Dial 611 fom your device and it will report back the correct renewal date and time.
Will that cost me minutes?

No.

Re: Payment Due Soon?

darlicious — Wed, 04 Dec 2019 18:32:52 GMT

@Ed404 I don't remember for sure but I don't think so?....i would just wait til your self serve is back up. Likely an error message....things are a little screwy today. Do you have the $5/500 min add on? Just a heads up...if you run out of plan minutes and you don't have that add on it will use the free international minutes instead. Costly at $0.04 rather than $0.01 per minute. Keep an eye on your plan minutes. If you get low... I suggest adding it.

Re: Payment Due Soon?

geopublic — Wed, 04 Dec 2019 18:35:42 GMT

Dialling 611 from your phone does not use minutes!! In fact, even when your account is suspended you can still dial 611 from your phone.

Re: Payment Due Soon?

Bam1985 — Wed, 04 Dec 2019 19:15:43 GMT

I am having the similar issues also they hopefully have it fixed soon.

Re: Payment Due Soon?

Ed404 — Wed, 04 Dec 2019 21:06:32 GMT

@darlicious wrote:
@Ed404 Do you have the $5/500 min add on?

Did you know Public Mobile is giving away 400 minutes and 1 GB add-on to all customers?

Re: Payment Due Soon?

darlicious — Wed, 04 Dec 2019 21:10:02 GMT

@Ed404I already added it to one account my other one is limbo after not provisioning correctly last night during renewal. Also added it to two of the accounts I manage before self serve went down. Do you make many overseas calls?

Re: Payment Due Soon?

Ed404 — Wed, 04 Dec 2019 21:12:03 GMT

@darlicious wrote:
Do you make many overseas calls?

Nope

Re: Payment Due Soon?

darlicious — Wed, 04 Dec 2019 21:16:12 GMT

@Ed404Well you could use them for minutes on your plan but seems a waste when they are 4x as expensive. I do have a few people I can call. But I might just sell them to a few people that make calls all the time. They pay a lot more than $0.04 a minute. I might charge them $0.05 a minute and let them borrow my phone.

Re: Payment Due Soon?

AE_Collector — Wed, 04 Dec 2019 21:16:19 GMT

I've been meaning to start a topic about this as well. Thanks @Ed404 @for doing it.

I received this same message for both of our phones which both renewed about 8 dats ago. The message is normal, just the timing is messed up! I'm not worrying about it, just some sort of small glitch in the big scheme of things.

AE_Collector

Re: Payment Due Soon?

Ed404 — Wed, 04 Dec 2019 21:17:40 GMT

@darlicious wrote:
@Ed404Well you could use them for minutes on your plan but seems a waste when they are 4x as expensive. I do have a few people I can call. But I might just sell them to a few people that make calls all the time. They pay a lot more than $0.04 a minute. I might charge them $0.05 a minute and let them borrow my phone.

I thought they were free....

Re: Payment Due Soon?

AE_Collector — Wed, 04 Dec 2019 21:18:25 GMT

@darlicious wrote:
But I might just sell them to a few people that make calls all the time. They pay a lot more than $0.04 a minute. I might charge them $0.05 a minute and let them borrow my phone.

Uh Oh... I see some telephone tariff infractions happening here.... 🙂

AE_Collector