topic Re: Stop auto payment in Get Support

Stop auto payment

Honey2019 — Wed, 05 Jan 2022 14:54:35 GMT

I need to stop my auto payment on my monthly account, pay as you go ,but because I havn't created any account, since got the number ,l can't stop it .

Now, the problem is that I am not able to create an account , because lost the SIM card and for creating an account you need to recieve a SMS from public mobile which I can't.

It is a terrible experience with public mobile, as there is no phone customer service and when I go to the store , the tell me we can't help you , so i am paying for a cellphone which i can't use it .

What shoul i do?

Thanks

Pedram

Re: Stop auto payment

Triguy — Wed, 04 Dec 2019 18:01:14 GMT

If you are having trouble with your services, the next step is to contact a moderator. Here is the link to create a ticket through SIMon:

https://www.publicmobile.ca/en/bc/get-help -> on the line "ask me something" write "moderator" -> then click on "account specific question" -> afterward click on "no, I want a human" -> finally you will see an answer "submit a ticket Click me!"

Re: Stop auto payment

Anonymous — Wed, 04 Dec 2019 18:03:32 GMT

@Honey2019

All kindsa shoulda coulda woulda's in there but you don't need a lecture.

All you can do is use the stupid chatbot by clicking on the ? balloon in the lower right to get a ticket to get moderator assistance.

Edit: ninja'd

Re: Stop auto payment

Honey2019 — Wed, 04 Dec 2019 18:13:13 GMT

Tried that smart boy ,but it can't help me

Re: Stop auto payment

geopublic — Wed, 04 Dec 2019 18:26:36 GMT

@Honey2019 wrote:
I need to stop my auto payment on my monthly account, pay as you go ,but because I havn't created any account, since got the number ,l can't stop it .
Now, the problem is that I am not able to create an account , because lost the SIM card and for creating an account you need to recieve a SMS from public mobile which I can't.

It is a terrible experience with public mobile, as there is no phone customer service and when I go to the store , the tell me we can't help you , so i am paying for a cellphone which i can't use it .
What shoul i do?
Thanks
Pedram

@Honey2019 Do you have the PIN number on the account? If yes, there is a way. If you forgot that also and are unable to verify your account then best to cancel your cc.

Re: Stop auto payment

Kevk53 — Thu, 05 Dec 2019 01:52:16 GMT

Hey honey2019, auto pay can be stop by contacting moderator_team.

Re: Stop auto payment

Honey2019 — Thu, 05 Dec 2019 01:56:57 GMT

Yes o have the pin number, what can I do?

Re: Stop auto payment

Kevk53 — Thu, 05 Dec 2019 02:41:38 GMT

Hey, you can contact the moderator_team and they will confirm your account by pin or phone number, but if you have an account you can log in to verify.

Re: Stop auto payment

geopublic — Thu, 05 Dec 2019 04:17:58 GMT

@Honey2019 wrote:
Yes o have the pin number, what can I do?

@Honey2019 Call 1-855-4PUBLIC and follow the prompts to disable AutoPay.

Re: Stop auto payment

Zezeh — Tue, 02 Jan 2024 16:58:10 GMT

Could you write the Public Mobile's telephone # in number instead of letters?

Re: Stop auto payment

hTideGnow — Tue, 02 Jan 2024 17:03:45 GMT

Hi @Zezeh

and curious, what you need this number for ?

for most account related function, you need your 4 digit pin

if you don't have it, better to submit ticket with CS agent. please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437