topic Re: No service after topping up in Get Support

No service after topping up

Cleanbucks — Wed, 05 Jan 2022 14:54:30 GMT

I topped up my account but now I can't use my line. What is Debit Charge?

The payment went through but I later saw that $8 was deducted as Debit Charge, which reduced my prepaid amount on my account. What is Debit Charge?

Re: No service after topping up

will13am — Wed, 04 Dec 2019 14:18:39 GMT

@Cleanbucks , not sure what debit charge is. If you don't mind, please post the payment history with personal information blanked out and the community can help with interpreting the line items. Alternatively, just go straight to the moderator team and have them sort things out and restore the account to active status. The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. If use of smartform brings no joy, then use the following direct link to private message the moderator team. Refer to the following knowledge base article for additional information on the moderator team.

Re: No service after topping up

Cleanbucks — Wed, 04 Dec 2019 14:40:42 GMT

nk yuo. I'll see if that would help.

Re: No service after topping up

Cleanbucks — Wed, 04 Dec 2019 14:50:17 GMT

I just checked my account details. the 'Amount Due' is $0.00, because I made some payment before the due date. Why am I still denied service since my payment is up-to-date ?

Re: No service after topping up

Anonymous — Wed, 04 Dec 2019 14:52:38 GMT

@Cleanbucks wrote:
I just checked my account details. the 'Amount Due' is $0.00, because I made some payment before the due date. Why am I still denied service since my payment is up-to-date ?

Do you have a Reactivate button up top of your self-serve? If so, click it.