topic Re: Live near US boarder service problems in Get Support

Live near US boarder service problems

dsmitty — Wed, 05 Jan 2022 14:54:25 GMT

Hi , I am wondering if anyone else is in a boarder town and finds public's service goes in and out constantly while home? I miss calls often and texts won't send for up to an hour . Besides moving ...haha ...anyone know of any tips to help with my service? I enjoy public everywhere, except home and that's where I rely on it most . Thank you for your time and anything you share with me. Have a real nice day

Re: Live near US boarder service problems

ShawnC13 — Wed, 04 Dec 2019 14:17:48 GMT

@dsmitty wrote:
Hi , I am wondering if anyone else is in a boarder town and finds public's service goes in and out constantly while home? I miss calls often and texts won't send for up to an hour . Besides moving ...haha ...anyone know of any tips to help with my service? I enjoy public everywhere, except home and that's where I rely on it most . Thank you for your time and anything you share with me. Have a real nice day

Are you losing service due to trying to connect to a US tower? Have you tried to turn off automatically select network and just go to manually select network and choose PM?

Re: Live near US boarder service problems

ashhiscock — Wed, 04 Dec 2019 15:14:06 GMT

Sadly if you live near the boarder there is always a chance depending on where you stand that your phones connection will jump to another tower. You may need to add a roaming package to your account to ensure that you do not get roaming charges. You can also advise the moderator of this and they can verify your living location and closeness to the towers in order to credit you do this.

Unfortunately there is no way for it to stop happening as they cannot block towers from connecting to your phone

Re: Live near US boarder service problems

dsmitty — Wed, 04 Dec 2019 16:14:03 GMT

Thanks so much ...that is exactly what I figured ...but always nice to get confirmation ....I haven't got roaming charges, thankfully . Take care and thank you for taking the time to reply.

Re: Live near US boarder service problems

srlawren — Wed, 04 Dec 2019 18:50:42 GMT

@ashhiscock wrote:
You may need to add a roaming package to your account to ensure that you do not get roaming charges.

@dsmitty wrote:
I haven't got roaming charges, thankfully .

@dsmitty @ashhiscock Public Mobile is entirely pre-paid and you will never, ever get dinged for roaming charges. If you want to roam into the USA, you have to intentionally purchase 1 or more US Roaming add-on(s) to enable those services, and they last a duration of 10 days and do not auto-renew. If you buy none, you will not get dinged for roaming as you will simply not get any* service.

* two notes: 1) your phone will still connect to AT&T or T-Mobile network, so you are "getting" service, but you won't be able to receive or place calls, send texts, or use any mobile data; 2) you may notice I omitted receiving texts from point 1, which is because you will still receive incoming texts while in the USA without any roaming add-on(s), but won't be able to respond or send any new texts.

Re: Live near US boarder service problems

Donski51 — Fri, 06 Dec 2019 01:24:22 GMT

If you live near the US border perhaps you should buy the US $50 plans and have no problems. Unlimited calling on either network!!

😎

Re: Live near US boarder service problems

computergeek541 — Fri, 06 Dec 2019 02:59:33 GMT

@Donski51 wrote:
If you live near the US border perhaps you should buy the US $50 plans and have no problems. Unlimited calling on either network!!
😎

That would be of no help because the $50 plan does not incldue roaming. None of Public Mobile's current plans include U.S. roaming.

Re: Live near US boarder service problems

MoreYummy — Fri, 06 Dec 2019 10:03:51 GMT

try manual connect to public mobile network.

Re: Live near US boarder service problems

computergeek541 — Sun, 26 Dec 2021 07:06:26 GMT