topic Some internet sites do not work in Get Support

Some internet sites do not work

beawolpert — Wed, 05 Jan 2022 14:54:06 GMT

Hi, I just activated my sim card. I had some issues doing it, because it wasn't recognised. I waited over night and this morning it seemed to work.

WhatsApp works, Instagram took 10 seconds, but now it works perfectly.

I could send text messages.

Ecosia (a browser such as chrome) doesn't work, it says there is no connection.

Chrome: some internet sites work, some don't.

I removed the SIM card, waited a minute and put it in again - now calls and texts work, but internet is still the same.

Did anyone has the same issue? What should I do?

Thanks, Bea

Re: Some internet sites do not work

kselmak — Thu, 12 Mar 2020 14:41:13 GMT

Please check your APN settings

Maybe do network reset if that didn't help

How is u connection?

Which phone are you using?

Re: Some internet sites do not work

beawolpert — Thu, 12 Mar 2020 14:42:45 GMT

I did APN the way I was told by PM yesterday...

I'm using a Huawei P20.

WHEN it works, the connection is super fast

Re: Some internet sites do not work

Triguy — Thu, 12 Mar 2020 14:44:31 GMT

Try rebooting your phone.

Re: Some internet sites do not work

kselmak — Thu, 12 Mar 2020 14:44:31 GMT

That is really strange.

Do you have network reset? You can try if you do.

Also can you test your sim in another phone to see if it's phone settings or account issue.

Re: Some internet sites do not work

kselmak — Thu, 12 Mar 2020 14:47:19 GMT

Yes every time you do such changes reboot.

Also can you post your APN so commonty can take a look

Is there any logic in site selection, once with video or heavy Java or anything that could sort sites that do vs don't

Re: Some internet sites do not work

Anonymous — Thu, 12 Mar 2020 14:55:58 GMT

@beawolpert wrote:
I did APN the way I was told by PM yesterday...
I'm using a Huawei P20.
WHEN it works, the connection is super fast

Perhaps you're in a weak LTE spot. Maybe there's a sweet spot to be in.

Maybe try using 3G HSDPA data rather than LTE.

Edit: what's the actual full model designation? It might not be fully compatible with PM.

Re: Some internet sites do not work

beawolpert — Thu, 12 Mar 2020 15:00:22 GMT

Re: Some internet sites do not work

beawolpert — Thu, 12 Mar 2020 15:04:13 GMT

I set preferred network mode to "3G/2G only". Didn't change anything....

I don't know what that means what you wrote under your "edit", sorry 🙈

Re: Some internet sites do not work

ddeep91 — Thu, 12 Mar 2020 15:05:11 GMT

@beawolpert

Try changing APN to this

Re: Some internet sites do not work

kselmak — Thu, 12 Mar 2020 15:08:59 GMT

@beawolpert

Set it for LTE

the phone will switch to 3g during talk

But you did be connecting to LTE

publicm mobileis on LTE they just slow it down and call it 3g which confuses lots of people, only talk uses 3g, if you don't have LTE tower around you will automatically switch to 3g

Re: Some internet sites do not work

Anonymous — Thu, 12 Mar 2020 15:06:38 GMT

@beawolpert wrote:
I set preferred network mode to "3G/2G only". Didn't change anything....
I don't know what that means what you wrote under your "edit", sorry 🙈

You have the Huawei P20. Is there any other model information you can provide? I'm wondering that your phone isn't PM LTE compatible. That would then be better with 3G.

Although I see your signal indicator in the top left that might suggest you're connecting to LTE.

Re: Some internet sites do not work

gblackma — Thu, 12 Mar 2020 15:13:02 GMT

@beawolpert correct these APN settings, settings , and restart your phone. Welcome to PM.

MMS proxy: 74.49.0.18

APN type: default,mms,agps,supl,fota,hipri,dun

MVNO type: GID
MVNO value: 4D4F

Re: Some internet sites do not work

DOA — Thu, 12 Mar 2020 16:14:12 GMT

I would uninstall and then reinstall those apps that don't work.

Re: Some internet sites do not work

beawolpert — Thu, 12 Mar 2020 16:23:07 GMT

Thanks to all of you! I'm at work rn, but I'll try all your tips in my break!

Re: Some internet sites do not work

beawolpert — Thu, 12 Mar 2020 17:36:31 GMT

It worked! I changed the APN the way you suggested and now it works!

Thank you so much!!

Re: Some internet sites do not work

Sarlye — Thu, 12 Mar 2020 17:42:54 GMT

Congratulations, please click accept solution for this thread.