topic Credit card charged multiple times by Koodo?! in Get Support

Credit card charged multiple times by Koodo?!

jeffreycharters — Wed, 05 Jan 2022 14:53:20 GMT

Hi, I assume this is a moderator question but they don't make it easy to send a private message.

When I was first signing up for the service, I was being given errors that my credit card couldn't be charged. I tried this multiple times of course, and called the cc company to make sure there wasn't any issues.

Long story short, I used to be a Koodo customer, and when I was trying to sign up with Public Mobile, the payment was being sent to Koodo. I would call Koodo to find out what happened, but I figured that since the problem was caused by Public Mobile that you could look into this for me? I was charged three times to Koodo before the payment finally and unexplicably went through to Public Mobile.

Thanks, otherwise the service has been great!

Re: Credit card charged multiple times by Koodo?!

ShawnC13 — Mon, 02 Dec 2019 15:51:44 GMT

@jeffreycharters wrote:
Hi, I assume this is a moderator question but they don't make it easy to send a private message.

When I was first signing up for the service, I was being given errors that my credit card couldn't be charged. I tried this multiple times of course, and called the cc company to make sure there wasn't any issues.

Long story short, I used to be a Koodo customer, and when I was trying to sign up with Public Mobile, the payment was being sent to Koodo. I would call Koodo to find out what happened, but I figured that since the problem was caused by Public Mobile that you could look into this for me? I was charged three times to Koodo before the payment finally and unexplicably went through to Public Mobile.

Thanks, otherwise the service has been great!

If the charge says that it is from Koodo, I think you would need to contact Koodo. You can contact the moderators here but I am not sure how the charge would show as Koodo and be from PM (Not saying it isn't possible with the bugs in this system). Click this link https://publicmobile.ca.ada.support/chat/ and enter your question into SIMon. Follow the prompts to get to the Contact Us button and then a Submit Ticket button will appear.

Community Moderators are available from Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern)

More info on moderators

Re: Credit card charged multiple times by Koodo?!

will13am — Mon, 02 Dec 2019 16:01:46 GMT

This sounds incredible. Although Koodo and Public Mobile have the same parentage, they are separate entities. There is just no way for a payment going from here to Koodo. Something isn't right here.

Re: Credit card charged multiple times by Koodo?!

jeffreycharters — Mon, 02 Dec 2019 16:22:03 GMT

I agree, hence the complaint.

Re: Credit card charged multiple times by Koodo?!

jeffreycharters — Mon, 02 Dec 2019 16:39:12 GMT

I submitted a ticket about a week ago and never heard any response. Boo tickets.

Re: Credit card charged multiple times by Koodo?!

Ed404 — Mon, 02 Dec 2019 16:49:58 GMT

@jeffreycharters wrote:
I submitted a ticket about a week ago and never heard any response. Boo tickets.

You can try privately messaging the moderators here, they usually respond within a day or less.

Re: Credit card charged multiple times by Koodo?!

ShawnC13 — Mon, 02 Dec 2019 16:49:17 GMT

@jeffreycharters wrote:
I submitted a ticket about a week ago and never heard any response. Boo tickets.

So you have submitted a ticket over a week ago and no response? I would also contact Koodo and see if you can get anything on that end.