topic Re: Can't activate a new SIM in Get Support

Can't activate a new SIM

headshooter — Wed, 05 Jan 2022 14:53:06 GMT

Del.

My wife did some black magic and now it is ok.

Re: Can't activate a new SIM

hairbag1 — Wed, 11 Mar 2020 00:41:25 GMT

Wait an hour. Use a different web browzer and use incognito mode.

Some retail providers of vouchers don't "Activate" the voucher for several hours after sale is complete.

Re: Can't activate a new SIM

gblackma — Wed, 11 Mar 2020 00:41:28 GMT

@headshooter Was your credit card charged? It sounds like you account was created n the initial attempt. What happens when you insert your sim? Try logging into your self service account Thanks.

@headshooter wrote:
I bought a new SIM and attempted to activate it using my credit card as a payment option. Failed, because the credit card is issued outside Canada. OK. I bought a voucher and attempted to activate again. Now I'm experiencing two errors:
- Invalid SIM
- Invalid email
I retyped this few times and still have the same error. I tried another email, but "Invalid SIM" still present.
I tried to log in using previously entered login/password, tried to do "forgot password" - the response like such account doesn't exists.
Furthermore, chat bot suggests creating a ticket, but to do this I need to vefiry my account. I can't do this because... see above. Danm.

Re: Can't activate a new SIM

CannonFodder — Wed, 11 Mar 2020 03:13:32 GMT

@headshooter wrote:
Del.
My wife did some black magic and now it is ok.

You need to tell your wife to come hang out on the PM forums, so she can do some "black magic" for a lot of other people! 😉