topic Re: What do I truly owe on my next bill? in Get Support

confused on cost break down ... new member

Dolphin1 — Wed, 05 Jan 2022 14:53:00 GMT

I just joined Public Mobile and need clarification on how to read the cost breakdown. Does the below mean my next bill will be $11+tax ?

When I joined I paid my first month $15+tax. I signed up for autopay, so I assume the first discount of $2 is the autopay for Dec and the available funds of $2 is the autopay discount for November.

Plan cost (including discounts) $15

Total rewards earned ($2)

Available funds in your account ($2)

As of today your estimated total is $11

Clarification on reading this is appreciated.

Re: confused on cost break down ... new member

Anonymous — Sun, 01 Dec 2019 05:58:09 GMT

@Dolphin1 wrote:
I just joined Public Mobile and need clarification on how to read the cost breakdown. Does the below mean my next bill will be $11+tax ?

When I joined I paid my first month $15+tax. I signed up for autopay, so I assume the first discount of $2 is the autopay for Dec and the available funds of $2 is the autopay discount for November.

Plan cost (including discounts) $15
Total rewards earned ($2)
Available funds in your account ($2)
As of today your estimated total is $11

Clarification on reading this is appreciated.

You have it right.

Welcome to PM.

Re: confused on cost break down ... new member

geopublic — Sun, 01 Dec 2019 05:58:37 GMT

@Dolphin1 Yes, that is correct your next bill will be $11 plus tax.

Re: confused on cost break down ... new member

Dolphin1 — Sun, 01 Dec 2019 06:01:26 GMT

@Anonymous wrote:
@Dolphin1 wrote:
I just joined Public Mobile and need clarification on how to read the cost breakdown. Does the below mean my next bill will be $11+tax ?

When I joined I paid my first month $15+tax. I signed up for autopay, so I assume the first discount of $2 is the autopay for Dec and the available funds of $2 is the autopay discount for November.

Plan cost (including discounts) $15
Total rewards earned ($2)
Available funds in your account ($2)
As of today your estimated total is $11

Clarification on reading this is appreciated.
You have it right.
Welcome to PM.

Thank you for clarifying the above.

Re: confused on cost break down ... new member

darlicious — Sun, 01 Dec 2019 07:02:56 GMT

@Dolphin1If you find a friend to refer with the bonus $20 credit your next 2 renewals will be $0 owing and $2 owing.

Re: confused on cost break down ... new member

Dolphin1 — Sun, 01 Dec 2019 15:06:32 GMT

@darlicious wrote:
@Dolphin1If you find a friend to refer with the bonus $20 credit your next 2 renewals will be $0 owing and $2 owing.

I have told a couple of people about it and they seem interested, so perhaps once they decide. I'm waiting for my "free second month" to be applies, as well as my $10 friend sign up bonus.

Re: confused on cost break down ... new member

AE_Collector — Sun, 01 Dec 2019 21:05:43 GMT

@Dolphin1

The trick is to be pushy without being TOO pushy! The clock is running on this deal so that supplies some urgency. Some aspects of this promo are likely to be extended, likely through to Jan 1 like last year but personally I doubt all parts will be extended or at least not for all plans, especially low monthly $ plans.

AE_Collector

File adjusted with referral bonus ... what about autopay for next month ?

Dolphin1 — Sun, 01 Dec 2019 16:35:30 GMT

Yesterday after I signed up the file showed I paid $15, then there was a credit for $2 and another $2 credit. I posted and was told that was my auto pay for Nov and Dec.

Now the account has been updated with the referral bonus I got for signing up and shows the following:

$15 payment to the account

$2 autopay reward

$10 referral credit

My amount owing for Dec is $3

My question is when I am charged in Dec will the the Dec autopay reward show again for next month ? Sorry for all the questions, as this is all new to me.

Also, with the Black Friday special I was to get the second month free. Will this be reflected for Dec ?

Re: File adjusted with referral bonus ... what about autopay for next month ?

Dunkman — Sun, 01 Dec 2019 16:41:25 GMT

@Dolphin1

The billing system can be confusing at first.

Your 2nd autopay will show up on your available balance on your next renewal date. The 2nd month credit should also be in your avaiable funds within 72 hours.

Re: File adjusted with referral bonus ... what about autopay for next month ?

Dolphin1 — Sun, 01 Dec 2019 17:51:33 GMT

@Dunkman wrote:
@Dolphin1
The billing system can be confusing at first.

Your 2nd autopay will show up on your available balance on your next renewal date. The 2nd month credit should also be in your avaiable funds within 72 hours.

Sorry I'm still confused the autopay credit for the current month always shows up on the next month ? Should it not be credited for the current month ?

For example, in December I should have the autopay credit for Nov (my sign up month) plus the autopay credit for December and pay $11+tax. Then with my $10 referral credit I would actually be charged $1+tax for December ?

This would not include my 2nd month free promo, which is ok, as I am just trying to understand the normal billing process. I promise I will get this soon lol.

Re: File adjusted with referral bonus ... what about autopay for next month ?

Ed404 — Sun, 01 Dec 2019 18:01:26 GMT

@Dolphin1 wrote:
Sorry I'm still confused the autopay credit for the current month always shows up on the next month ? Should it not be credited for the current month ?

For example, in December I should have the autopay credit for Nov (my sign up month) plus the autopay credit for December and pay $11+tax. Then with my $10 referral credit I would actually be charged $1+tax for December ?

This would not include my 2nd month free promo, which is ok, as I am just trying to understand the normal billing process. I promise I will get this soon lol.

The autopay reward doesn't apply to the first month for reasons I don't know. However, December will be free which the system doesn't tell you, if it does charge you in December contact the moderators. January will cost you $1 using the sum of your credits and after that each month will regularly cost $13 ($2 autopay reward).

It's just that the first few months especially with rewards and a free month make it even more confusing.

Re: File adjusted with referral bonus ... what about autopay for next month ?

Dolphin1 — Sun, 01 Dec 2019 18:06:37 GMT

@Ed404 wrote:
@Dolphin1 wrote:
Sorry I'm still confused the autopay credit for the current month always shows up on the next month ? Should it not be credited for the current month ?

For example, in December I should have the autopay credit for Nov (my sign up month) plus the autopay credit for December and pay $11+tax. Then with my $10 referral credit I would actually be charged $1+tax for December ?

This would not include my 2nd month free promo, which is ok, as I am just trying to understand the normal billing process. I promise I will get this soon lol.
The autopay reward doesn't apply to the first month for reasons I don't know. However, December will be free which the system doesn't tell you, if it does charge you in December contact the moderators. January will cost you $1 using the sum of your credits and after that each month will regularly cost $13 ($2 autopay reward).

It's just that the first few months especially with rewards and a free month make it even more confusing.

Thank you so much that explanation really helps me understand what is going on with the account.

Re: confused on cost break down ... new member

darlicious — Sun, 01 Dec 2019 19:38:37 GMT

@Dolphin1 Your credits should be applied within the next 48 hours if your $10 credit hasn't already. Most likely by the end of business on Monday. A little push to your friends on the great deal offered until tomorrow but if theyre hesitant a xmas deal should come about and hopefully the $20 refer a friend credit should still be around.

What do I truly owe on my next bill?

Dolphin1 — Tue, 03 Dec 2019 03:50:14 GMT

This is show under available funds on the overview page:

Available Funds: $12.00
Payment Due Date (One-Time Payment): Dec 30, 2019
Payment for Next Cycle: $15.00
Amount Owing: $3.00

If I click on rewards this is what it shows:

Rewards

As of today your estimated payment is: $1Your next plan cycle starts: Dec 30, 2019

Plan Cost (Including Discounts) $15

Total Rewards earned

($2)

Available funds in your account($12)

As of today your estimated payment is:

Actual amount may change based on account activity prior to your payment due date.
10 day plans are not eligible for rewards.

Want to reduce your payment even more? Find out more here.

What do I truly owe on my next bill ? I am new to PM and the billing area is confusing me.

Re: What do I truly owe on my next bill?

hairbag1 — Tue, 03 Dec 2019 03:53:31 GMT

@Dolphin1 wrote:
This is show under available funds on the overview page:
Available Funds: $12.00
Payment Due Date (One-Time Payment): Dec 30, 2019
Payment for Next Cycle: $15.00
Amount Owing: $3.00

If I click on rewards this is what it shows:
Rewards
As of today your estimated payment is: $1Your next plan cycle starts: Dec 30, 2019
Plan Cost (Including Discounts) $15
Total Rewards earned
AutoPay Reward ($2)

Community Reward $0

($2)
Available funds in your account($12)
As of today your estimated payment is:
$1
Actual amount may change based on account activity prior to your payment due date.
10 day plans are not eligible for rewards.
Want to reduce your payment even more? Find out more here.

What do I truly owe on my next bill ? I am new to PM and the billing area is confusing me.

Looks like your next renewal will want $1 after all is done.

Re: What do I truly owe on my next bill?

Anonymous — Tue, 03 Dec 2019 03:54:12 GMT

@Dolphin1

Didn't you have this question just the other day?

The front page doesn't calculate any rewards. Perhaps because they can change.

The rewards page is your current net owing wrt rewards that you're in line for.

Re: What do I truly owe on my next bill?

Dolphin1 — Tue, 03 Dec 2019 03:57:14 GMT

@Anonymous wrote:
@Dolphin1
Didn't you have this question just the other day?
The front page doesn't calculate any rewards. Perhaps because they can change.
The rewards page is your current net owing wrt rewards that you're in line for.

I'm sorry if I did. I'm new to this and trying to wrap my head around the set up, billing and rewards I received.

Re: What do I truly owe on my next bill?

popping — Tue, 03 Dec 2019 04:08:00 GMT

@Dolphin1

Your next payment from your autopay cc is calculated as below:

Plan cost - available fund - loyalty reward - autopay reward - community reward - refer-a-friend reward

Your next renewal payment from your cc = $15 - $12 AF - $0 LR - $2 AR - $0 CR - $0 RR = $1

Re: What do I truly owe on my next bill?

Anonymous — Tue, 03 Dec 2019 04:08:59 GMT

@Dolphin1 wrote:
@Anonymous wrote:
@Dolphin1
Didn't you have this question just the other day?
The front page doesn't calculate any rewards. Perhaps because they can change.
The rewards page is your current net owing wrt rewards that you're in line for.

I'm sorry if I did. I'm new to this and trying to wrap my head around the set up, billing and rewards I received.

I suppose even that rewards page could change if something changes. There are two flavours of inputs of these things.

1. credits = money deposited into your Available Funds

2. rewards = rewards that you get that get rolled into Available Funds at renewal time. Then the renewal uses what it can get from Available Funds and then it would try to go to autopay if insufficient.

Re: What do I truly owe on my next bill?

AE_Collector — Tue, 03 Dec 2019 04:09:37 GMT

It takes awhile to understand and even then can be confusing. You received $10 direct to available funds, likely for being referred. You also received $2 direct to available funds to reimburse you for paying full price even though you set up Autopay.

The Rewards area shows your all regular rewards you accumulate during this 30 day cycle. Everything that accumulates here will be moved up to and added to "available funds" just as your monthly renewal is being processed. So far $2 has been put there as your Autopay credit for your next renewal as you have Autopay set up to pay that bill even though it might not result in a charge to your credit card. Any more rewards that come in before your next renewal will land in the rewards area but you may have more funds arrive direct into Available Funds such as a credit to make next month free.

AE_Collector