topic no working internet in Get Support

no working internet

haoke2013 — Wed, 05 Jan 2022 14:52:47 GMT

I have been using public mobile for one and half years with a 6.5 gb data plan. A few days ago (March 7, 2020) , there was no stable and working internet on my phone during the whole evening. The mobile internet sign (the arrows)kept came and went. I inserted the sim card into another phone, the same situation. Next day the situation was back to normal. I was wondering what I can do if this happen again in the future, in particular it lasts for a long time, say a whole day or even longer . Appreciate any helping response from fellow users of public mobile.

Re: no working internet

gblackma — Tue, 10 Mar 2020 16:40:30 GMT

@haoke2013 there was a Canada wide data outage. See announcements above for explanation. Link here https://productioncommunity.publicmobile.ca/t5/Announcements/ISSUE-RESOLVED-Intermittent-Impact-to-Data-Usage/m-p/510943

@haoke2013 wrote:
I have been using public mobile for one and half years with a 6.5 gb data plan. A few days ago (March 7, 2020) , there was no stable and working internet on my phone during the whole evening. The mobile internet sign (the arrows)kept came and went. I inserted the sim card into another phone, the same situation. Next day the situation was back to normal. I was wondering what I can do if this happen again in the future, in particular it lasts for a long time, say a whole day or even longer . Appreciate any helping response from fellow users of public mobile.

Re: no working internet

Anonymous — Tue, 10 Mar 2020 16:42:59 GMT

@haoke2013 wrote:
I have been using public mobile for one and half years with a 6.5 gb data plan. A few days ago (March 7, 2020) , there was no stable and working internet on my phone during the whole evening. The mobile internet sign (the arrows)kept came and went. I inserted the sim card into another phone, the same situation. Next day the situation was back to normal. I was wondering what I can do if this happen again in the future, in particular it lasts for a long time, say a whole day or even longer . Appreciate any helping response from fellow users of public mobile.

One should always have optional backup communication methods. Technology isn't guaranteed to always work.

You can connect to the internet via wifi at coffee shops and such.

You can then use voip apps to call and text on that wifi.

Or of course at home but maybe your phone is your internet provider for all I know.

Re: no working internet

ddeep91 — Tue, 10 Mar 2020 16:47:17 GMT

@haoke2013 wrote:
I have been using public mobile for one and half years with a 6.5 gb data plan. A few days ago (March 7, 2020) , there was no stable and working internet on my phone during the whole evening. The mobile internet sign (the arrows)kept came and went. I inserted the sim card into another phone, the same situation. Next day the situation was back to normal. I was wondering what I can do if this happen again in the future, in particular it lasts for a long time, say a whole day or even longer . Appreciate any helping response from fellow users of public mobile.

PM was having issues that day with the data. They made an announcement as @gblackma mentioned. Thankgod it was fixed in a short amount of time.

It makes us realize how important data is nowadays. Without it, we feel disconnected from the world.

Cheers

Re: no working internet

gblackma — Tue, 10 Mar 2020 16:48:11 GMT

@haoke2013 If you have WiFi, and this would apply for a total outage. Download a voip app such as TextNow and use it over WiFi to make/receive/ send calls and texts.

Re: no working internet

haoke2013 — Tue, 10 Mar 2020 16:52:23 GMT

Thanks. This is my first time seeking expertise from fellow users. I am learning to use this channel to solve problem and to learn.

I just learned that problem was caused but a temporary issue.

Re: no working internet

haoke2013 — Tue, 10 Mar 2020 16:54:44 GMT

Thanks!

Re: no working internet

mpcdesign — Wed, 11 Mar 2020 06:57:42 GMT

@haoke2013, you had mentioned, "A few days ago (March 7, 2020), there was no stable and working internet on my phone during the whole evening."

On that day, Public Mobile experienced a data outage across Canada. I believe it was down by 4pm PST to about 1am PST. It was a doozy one.

@haoke2013, you were wondering what you can do if this happens again in the future, in particular, it lasts for a long time, say a whole day or even longer. First thing first, jump into the community if you can. Other people or the Oracles would probably say something. If you can't jump onto the community maybe no wi-fi, wait until you have access to a wi-fi hotspot or ask someone else who isn't on Public Mobile and check the community. Or, if you know someone who is also with Public Mobile, you can him/her.