topic Re: text msgs not sending / Emergency calls only in Get Support

text msgs not sending / Emergency calls only

HL1979 — Wed, 05 Jan 2022 14:52:49 GMT

Got a SIM card and phone number last Saturday...been texting fine all week and this morning. This afternoon texts not sending, and says "emergency call only" where previosly said "public mobile" thought all bars are there for network. Acct is all paid up on $15 plan. I selected a phone # from public when activated sim card.

Restarted phone....nothing

Powered down and removed Sim and reinstatlled....nothing.

Don't think I have received texts either since this afternoon.

Re: text msgs not sending / Emergency calls only

ChuckYeah — Sun, 01 Dec 2019 04:36:01 GMT

It could be a SIM issue or a phone issue. I guess it's possible it could also be a Network issue.

Do you have another phone, or someone else's PM sim to try to see if we can narrow down the issue?

Re: text msgs not sending / Emergency calls only

Ed404 — Sun, 01 Dec 2019 04:04:41 GMT

Try a different phone to verify it's not the sim card. If the phone is used maybe it's blacklisted.

Re: text msgs not sending / Emergency calls only

HL1979 — Sun, 01 Dec 2019 04:07:12 GMT

Its a samsung J1 been using it all week.

I do not have another phone to try the sim card in

Re: text msgs not sending / Emergency calls only

will13am — Sun, 01 Dec 2019 04:07:36 GMT

@HL1979 , I would start by checking the account to see if there is anything that looks off in the account. If possible, try the SIM in a different phone and a different SIM in the affected phone.

Re: text msgs not sending / Emergency calls only

HL1979 — Sun, 01 Dec 2019 04:09:53 GMT

I verified account before I came on the community, all is paid up and set to autopay on Dec 23, said account was active. No I do not have another phone.

Re: text msgs not sending / Emergency calls only

ChuckYeah — Sun, 01 Dec 2019 04:37:33 GMT

Check with some of your friends or a local Public Mobile SIM provider and see if anyone there can try your sim in their phone and theirs in yours. It's really important to identify the issue or you can spend hours shooting in the dark.

Re: text msgs not sending / Emergency calls only

Ed404 — Sun, 01 Dec 2019 04:14:08 GMT

@HL1979 wrote:
I verified account before I came on the community, all is paid up and set to autopay on Dec 23, said account was active. No I do not have another phone.

You could try borrowing a phone from a friend to test your sim card. If all else fails contact the moderators (Green ? in bottom right corner).

Goodluck

Re: text msgs not sending / Emergency calls only

ChuckYeah — Sun, 01 Dec 2019 04:16:21 GMT

@Ed404 wrote:
@HL1979 wrote:
I verified account before I came on the community, all is paid up and set to autopay on Dec 23, said account was active. No I do not have another phone.
You could try borrowing a phone from a friend to test your sim card. If all else fails contact the moderators (Green ? in bottom right corner).

Goodluck

It might be a good idea to get a moderator involved just in case the final answer requires their intervention.

Creating a support ticket:
Explain your issue to SIMON, seen below:

Use as few words as possible to allow the BOT to understand. Answer his questions until you get here:

Click on "Submit a ticket" and the Moderator team will respond to your concern, usually within 48 hours.

Alternatively, you may send a private message to moderator through the following link :
Contact @Moderator_Team

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Re: text msgs not sending / Emergency calls only

HL1979 — Sun, 01 Dec 2019 04:20:27 GMT

Thanks for the tips I have contacted Simon and ordered a ticket prior to coming on here but was hoping someone else had an answer as it looks like it may take some time to get a response due to day/time.

Re: text msgs not sending / Emergency calls only

Anonymous — Sun, 01 Dec 2019 04:22:48 GMT

@HL1979 wrote:
Thanks for the tips I have contacted Simon and ordered a ticket prior to coming on here but was hoping someone else had an answer as it looks like it may take some time to get a response due to day/time.

Maybe the SIM has become dislodged. Maybe try cleaning the contacts of the SIM.

Did you check the devicecheck.ca or the checker down from the Get Started link up top?

Re: text msgs not sending / Emergency calls only

popping — Sun, 01 Dec 2019 04:31:03 GMT

@HL1979

Check you minutes usage line on your overview page after login.

I have a $15 plan too. If you don't see the minutes usage line, you used all 100 outgoing minutes for your current cycle. I have used 3 minutes this cycle.

Data & Add-Ons Amount Used
100 Minutes Canada-Wide Talk
3  /  100 MIN
1GB Promo
102.004  /  1024 MB
250 MB at 3G speed
131.146  /  250 MB

Since your $15 plan has unlimited incoming minutes, can you receiving any calls?

Are you using an iPhone?

If yes, you need to configure your iMessage app to send out text using regular cellphone text channel.

Re: text msgs not sending / Emergency calls only

cellphoneuser1 — Sun, 01 Dec 2019 04:35:13 GMT

@popping No minutes left wouldn't cause emergency calls only. Being out of minutes would cause an an error message read out loud when a call is attempted.

Re: text msgs not sending / Emergency calls only

ChuckYeah — Sun, 01 Dec 2019 04:36:47 GMT

@HL1979 wrote:
Its a samsung J1 been using it all week.
I do not have another phone to try the sim card in

Was it bought new?

Re: text msgs not sending / Emergency calls only

HL1979 — Sun, 01 Dec 2019 04:42:04 GMT

Yes phone was bought new from Walmart last christmas by me. Was on Telus previously but that stopped in June, just set this up last weekend with public.

Just checked and phone is compatible. Rechecked SIM again and all is good. Made sure all apps are updated.

Checked account and all is good 0 talk minutes used and only 1.54mb of date used of 250mb. Account says everything active.

Bars on network are all full but still says emergency calls only and "sending" with rotating circle on my messanger.

Re: text msgs not sending / Emergency calls only

popping — Sun, 01 Dec 2019 04:48:13 GMT

@HL1979 wrote:
Yes phone was bought new from Walmart last christmas by me. Was on Telus previously but that stopped in June, just set this up last weekend with public.

Just checked and phone is compatible. Rechecked SIM again and all is good. Made sure all apps are updated.

Checked account and all is good 0 talk minutes used and only 1.54mb of date used of 250mb. Account says everything active.
Bars on network are all full but still says emergency calls only and "sending" with rotating circle on my messanger.

It is time to test your PM SIM card on another working unlocked phone to eliminate the possiblity of hardware issue. As the same time, put a good working SIM card in your phone to test.

Re: text msgs not sending / Emergency calls only

Anonymous — Sun, 01 Dec 2019 04:47:03 GMT

@HL1979

Try a manual payment of $1 into your Available Funds and then restart the phone.

Another thing to try which allegedly loses rewards for the next payment though I'm still not entirely clear on the impacts involved and whether they actually happen or whether they're a myth...
The lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

Re: text msgs not sending / Emergency calls only

ChuckYeah — Sun, 01 Dec 2019 04:54:58 GMT

@HL1979 This is a tough one. Please let us know how things go. It is likely going to be an interesting resolution.

Anything here that might help:

https://www.technobezz.com/fix-samsung-galaxy-service/

Re: text msgs not sending / Emergency calls only

geopublic — Sun, 01 Dec 2019 04:54:40 GMT

Not a myth. The lost stolen trick does cause rewards to not be applied. In my case rewards have been messed up for two renewals and counting. The only way to fix is by moderator intervention. Avoid this method!

Re: text msgs not sending / Emergency calls only

Anonymous — Sun, 01 Dec 2019 04:57:08 GMT

@geopublic wrote:
Not a myth. The lost stolen trick does cause rewards to not be applied. In my case rewards have been messed up for two renewals and counting. The only way to fix is by moderator intervention. Avoid this method!

Thanks for the update. Had you been doing the lost/stolen procedure? Is this first hand experience?

Data & Add-Ons	Amount Used
100 Minutes Canada-Wide Talk	3 / 100 MIN
1GB Promo	102.004 / 1024 MB
250 MB at 3G speed	131.146 / 250 MB