topic Re: Port number in Get Support

Port number

Jess5 — Wed, 05 Jan 2022 14:52:14 GMT

How do I contact someone to port my number

Re: Port number

kselmak — Mon, 09 Mar 2020 23:46:14 GMT

http://publicmobile.ca.ada.support/chat/

If you get error when filling a ticket you can contact them directly https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Port number

popping — Mon, 09 Mar 2020 23:50:43 GMT

@Jess5 wrote:
How do I contact someone to port my number

You can use your self-serve account to port your old number to PM unless you are porting a Koodo prepaid number to PM.

[Plan and Add-Ons]--> [Change Phone Number] --> [Transfer a wireless or wireline number ]

If you are porting a Koodo prepaid number to PM, create a moderator support ticket for help using the ? button at the right side bottom corner of this page.

1. Tell SIMon what is the issue
2. Ask for "moderator"
3. SIMon will give your 2 choices. Click on the "Account-specific question"
4. Then, click on "No, I want a human"
5. Click "Submit a ticket"
6. Follow instruction to create support ticket.
Good luck.

Re: Port number

dabr — Tue, 10 Mar 2020 00:00:10 GMT

@Jess5 wrote:
How do I contact someone to port my number

@Jess5 Have you already activated your online account? If you have then you can just log into your account and select the Plans/Add-ons tab, then select Change Number, then you should see two options, one should be Transfer Number and other Change Number. Select Transfer number and follow the prompts.

However, if your number is Koodo prepaid, then you would need to contact moderators with the link provided earlier by @kselmak

Re: Port number

gblackma — Tue, 10 Mar 2020 00:04:23 GMT

@Jess5 In the meantime, download the TextNow app and use it over WiFi to make/ receive/ send calls and texts for free. Welcome to PM.

Re: Port number

ChuckYeah — Tue, 10 Mar 2020 00:33:16 GMT

Is this something NEW? Temporary or permanent?

Re: Port number

dabr — Tue, 10 Mar 2020 00:36:33 GMT

@ChuckYeah wrote:
Is this something NEW? Temporary or permanent?

@ChuckYeah I think someone saw that message yesterday, but later on it seemed like it had resolved itself. Could be another re-occurring glitch in the system?

Re: Port number

gblackma — Tue, 10 Mar 2020 00:39:55 GMT

One of the Oracle's said that it has something to do with maintenance over the weekend. Guess it's s till ongoing if you can see the message.

Re: Port number

NDesai — Tue, 10 Mar 2020 00:56:29 GMT

@gblackma wrote:
One of the Oracle's said that it has something to do with maintenance over the weekend. Guess it's s till ongoing if you can see the message.

Correct. They haven't given us any end date. So if you see the message, it's still under maintenance. This does not effect porting during activation.

Re: Port number

Jess5 — Tue, 10 Mar 2020 01:45:00 GMT

Thankyou very much

Re: Port number

Jess5 — Tue, 10 Mar 2020 01:45:39 GMT

Not sure but it work

Re: Port number

Jess5 — Tue, 10 Mar 2020 01:47:28 GMT

It was koodo prepaid, thankyou

Re: Port number

Jess5 — Tue, 10 Mar 2020 01:48:46 GMT

Perfect tyvm

Re: Port number

gblackma — Tue, 10 Mar 2020 01:49:25 GMT

@Jess5 Now enable mobile data and send a mms(picture message) to make sure that you APN settings are correct.