topic Re: Plan in Get Support

Plan

Kurtsteinhauser — Wed, 05 Jan 2022 14:52:01 GMT

How can I replace my chip and still keep my contracr going

Help

Kurtsteinhauser — Mon, 09 Mar 2020 19:54:24 GMT

K I recently was introduced to the new public mobile phone carrier company which at first seemed alright at first everything seemed to be going trying I was really impressed with the client but then somebody had seen to store my sim chip so I bought a new sim chip replaced date but now to get my current number which I have a plan activated try not to laugh impossible

Re: Help

Triguy — Tue, 10 Mar 2020 00:58:22 GMT

You can keep your phone# just log into your self serve account and click on change sim.

you can change the SIM card number on your account and reactivate your service via Self-Serve by following these steps:

Log into your Self-Serve account
Go to Plan and Add-ons > Change SIM card

Enter your new SIM card number into the field. Your SIM card number is found on the back of your SIM card, as outlined in the image below:

Re: Help

Kurtsteinhauser — Mon, 09 Mar 2020 19:59:48 GMT

I I want the new sim chip I have purchased to be activated to the plan that I have purchased in have activated right now someone steals your chip think if you should be able to buy another chip have it replace and activated to your plan immediately once a plan has bin set up through the same provider

Re: Help

Staliger — Mon, 09 Mar 2020 20:00:19 GMT

@Kurtsteinhauser Don't worry, you can transfer your old number to your new SIM through self-service account.

Re: Help

srlawren — Mon, 09 Mar 2020 20:13:33 GMT

@Kurtsteinhauser wrote:
but then somebody had seen to store my sim chip

@Kurtsteinhauser can you pleae elaborate a bit more about this? I'm not sure what you're trying to communicate by this piece I've quoted. I think this might be an important detail to your situation but want to confirm what the issue is that lead you to getting a new SIM card.

That aside, you can indeed easily change your registered SIM card by signing into your self-serve account (https://selfserve.publicmobile.ca/). Once you sign in, click on "Plan and Add-ons" in the black tab strip at the top, and then "Change SIM Card" in the light green strip below.

Re: Help

popping — Mon, 09 Mar 2020 20:30:27 GMT

@Kurtsteinhauser wrote:
I I want the new sim chip I have purchased to be activated to the plan that I have purchased in have activated right now someone steals your chip think if you should be able to buy another chip have it replace and activated to your plan immediately once a plan has bin set up through the same provider

Are you saying someone stole your SIM card?

If yes, you are asking "can you buy another SIM card to replace the one which was stolen?"

If yes, you can buy a new SIM card to replace the one registered on your account.

Please confirm whether I understand what your are trying to say.

Please put punctuation to separate sentences which will make it easy to understand what you are trying to say.

Plan

Kurtsteinhauser — Mon, 09 Mar 2020 20:56:47 GMT

I currently have a plan activated through Public Mobile someone stole my sim chip I currently have a new sim chip I want to activate sim chip to my plan my number is 7**-***-***3 I like to be activated to that number please thank you

Edited by ShawnC13: Removed phone number

Re: Plan

dabr — Mon, 09 Mar 2020 20:46:30 GMT

@Kurtsteinhauser wrote:
I currently have a plan activated through Public Mobile someone stole my sim chip I currently have a new sim chip I want to activate sim chip to my plan my number is 778xxxxx I like to be activated to that number please thank you

@Kurtsteinhauser First delete your number from this post by using the 3 dots top right of your post and editing. You are on a public forum and your number is visible to everyone here.

Then log into your account and select Plans/Add-ons tab, then Change SIM and follow the prompts. Log out and reboot your phone.

Re: Plan

popping — Mon, 09 Mar 2020 20:50:31 GMT

Oracle, please merge the following thread with this thread as the OP is asking for the same help.

https://productioncommunity.publicmobile.ca/t5/Discussions/Help/m-p/511585

Re: Plan

kselmak — Mon, 09 Mar 2020 20:52:10 GMT

@Kurtsteinhauser

Go here https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/change-sim-card/

And put the new sim

Pls remove your number

Note if you also don't have access to your selfserve you will have to contact moderators and price that you are the owner https://publicmobile.ca.ada.support/chat/

Re: Plan

dabr — Mon, 09 Mar 2020 20:50:54 GMT

Oracles @ShawnC13 or @Luddite if you are around can you edit OP's number from his post? Thanks.

Re: Plan

ShawnC13 — Mon, 09 Mar 2020 20:58:48 GMT

@popping wrote:
Oracle, please merge the following thread with this thread as the OP is asking for the same help.
https://productioncommunity.publicmobile.ca/t5/Discussions/Help/m-p/511585

@poppingdone and @dabr edited phone number as well

New chip

Kurtsteinhauser — Mon, 09 Mar 2020 20:59:56 GMT

Plan

Kurtsteinhauser — Mon, 09 Mar 2020 21:04:03 GMT

Need to replace sim

Re: Plan

kselmak — Mon, 09 Mar 2020 21:08:13 GMT

@Kurtsteinhauser

Go here https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/change-sim-card/

And put the new sim

Pls remove your number

Note if you also don't have access to your selfserve you will have to contact moderators and price that you are the owner https://publicmobile.ca.ada.support/chat/

Re: Plan

CannonFodder — Mon, 09 Mar 2020 21:27:39 GMT

@Kurtsteinhauser You mean you want to replace your SIM? If so, simply log into your account, and use the function to change the SIM. Not having done that, I'd have to log into my account just to see exactly where that's located, but I'm sure someone else here will post a pic or two.

Re: Plan

ChuckYeah — Mon, 09 Mar 2020 22:02:13 GMT

Here you go @CannonFodder and @Kurtsteinhauser

Swap

Kurtsteinhauser — Tue, 10 Mar 2020 00:39:31 GMT

Sim swap

Re: Swap

dabr — Tue, 10 Mar 2020 00:42:09 GMT

@Kurtsteinhauser wrote:
Sim swap

@Kurtsteinhauser Haven't you already asked that question earlier today and been given suggestions by several community members. You just need to follow the advice given earlier to swap your SIM. Good luck!