topic Other people are answering calls and SMS directed to my phone number. in Get Support

Re: Other people are answering calls and SMS directed to my phone number.

Triguy — Mon, 09 Mar 2020 19:34:45 GMT

If you are having trouble with your services, the next step is to contact a moderator. Here is the link to create a ticket through SIMon:

https://www.publicmobile.ca/en/bc/get-help -> Click on Chat with Simon on the line "ask me something" write "moderator" -> then click on "account specific question" -> afterward click on "no, I want a human" -> finally you will see an answer "submit a ticket Click me!"

Re: Other people are answering calls and SMS directed to my phone number.

popping — Mon, 09 Mar 2020 19:36:06 GMT

@Giulicri wrote:
Hi. I am experimenting with a very weird situation: friends are alerting me that they send SMS and try to call me: some of the calls and SMS never reach me, but instead other people with the same number are answering the call or the SMS.
Please, advise: I don't know how to solve this problem. This phone number is important to me.
Thank you.

Only moderator can access your account.

Create a moderator support ticket for help using the ? button at the right side bottom corner of this page.

1. Tell SIMon what is the issue
2. Ask for "moderator"
3. SIMon will give your 2 choices. Click on the "Account-specific question"
4. Then, click on "No, I want a human"
5. Click "Submit a ticket"
6. Follow instruction to create support ticket.
Good luck.

Re: Other people are answering calls and SMS directed to my phone number.

Giulicri — Wed, 11 Mar 2020 23:27:22 GMT

Thank you for the answer and very clear instructions.