https://productioncommunity.publicmobile.ca/t5/Get-Support/Charged-Twice/m-p/457768#M334691 <P>I went renew my plan i used my credit card selected amount due. Public Mobile charged my card but instead of activating my plan it just put the funds in my account. I tried to activate my plan it kept sending me to the credit card screen. I thought maybe it was tax I was short, forgetting that they already charge you tax when you add funds. Again the money just added to my account frustrated at this point so i said screw it and went to activate the 40 dollar plan instead which is cheaper but after i selected the $40 plan it said that I still owe money i had $57.60 available how is it i still owe money now?</P> Wed, 05 Jan 2022 14:51:36 GMT vinnieJNF187 2022-01-05T14:51:36Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Charged-Twice/m-p/457768#M334691 <P>I went renew my plan i used my credit card selected amount due. Public Mobile charged my card but instead of activating my plan it just put the funds in my account. I tried to activate my plan it kept sending me to the credit card screen. I thought maybe it was tax I was short, forgetting that they already charge you tax when you add funds. Again the money just added to my account frustrated at this point so i said screw it and went to activate the 40 dollar plan instead which is cheaper but after i selected the $40 plan it said that I still owe money i had $57.60 available how is it i still owe money now?</P> Wed, 05 Jan 2022 14:51:36 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Charged-Twice/m-p/457768#M334691 vinnieJNF187 2022-01-05T14:51:36Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Charged-Twice/m-p/457774#M334692 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/61180">@vinnieJNF187</a>&nbsp;, if you are renewing the same plan, all you need to do is top up which is what happened based on your description.&nbsp; Funds were put into the account and on renewal night, the system will take that money and renew the plan automatically.&nbsp; You don't need to do any more.&nbsp; I am not sure exactly what you did.&nbsp; If you could post the payment history with personal information blanked out, the community can try to help you sort things out.&nbsp;</P> Fri, 29 Nov 2019 13:15:35 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Charged-Twice/m-p/457774#M334692 will13am 2019-11-29T13:15:35Z