topic Re: Can’t add a voucher in Get Support

Can’t add a voucher

Leesmith — Wed, 05 Jan 2022 14:51:36 GMT

It keeps saying the voucher is no good I have bout two 25dollars won't except either and I have 25 in my account won't even allow me to add that

Re: Can’t add a voucher

Triguy — Mon, 09 Mar 2020 16:18:08 GMT

When did you purchase the voucher ? Sometimes it can take time for it to be activated.

Can’t add

Leesmith — Mon, 09 Mar 2020 16:31:50 GMT

New voucher to phone

Re: Can’t add

CannonFodder — Mon, 09 Mar 2020 16:36:29 GMT

@Leesmith Depending on where/when you got the voucher, they apparently are not all activated immediately..... some of them take several hours before you can use them, OR some of them have more than one LOOOONG number on them that appear as though they might be the number to use, but only one of them is correct..... make sure you're reading the voucher carefully.

Re: Can’t add

mimmo — Mon, 09 Mar 2020 16:38:50 GMT

try calling 611 to add it. also check if on voucher there are multiple codes. try the code you have not. some vouchers seem to have 2 or 3, 12-15 digit numbers (cant remember the length.)

edit this thread might have some useful info:

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Voucher-Catalogue/m-p/479165#M40236

Re: Can’t add a voucher

gblackma — Mon, 09 Mar 2020 16:37:19 GMT

@Leesmith use This voucher catalogue to see when your voucher activate. https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Voucher-Catalogue/m-p/479165#M40236https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Voucher-Catalogue/m-p/479165#M40236

You can also pay through 611 See how to herehttps://productioncommunity.publicmobile.ca/t5/Self-Serve/611-IVR-Menu-System/m-p/289352#M20315

@Leesmith wrote:
It keeps saying the voucher is no good I have bout two 25dollars won't except either and I have 25 in my account won't even allow me to add that

Re: Can’t add

computergeek541 — Tue, 10 Mar 2020 05:34:21 GMT

threads merged

Re: Can’t add a voucher

The_greek50 — Mon, 30 Mar 2020 20:48:08 GMT

Says I'm suspended

Re: Can’t add a voucher

gblackma — Mon, 30 Mar 2020 20:51:26 GMT

@The_greek50 Are your services working properly, and is it your cycle renewal date? Then ignore it. The normal PM renewal process is expired, then suspended, payment comes out at 2am est (on the self service account date) then the plan resets for the next 30 day cycle at 6am est . Once your phone is working properly ignore it. Just check for you 611 payment thankyou text message tomorrow.
Renewal process screenshots https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/If-I-have-a-credit-35-00-does-that-mean-I-can-disregard-a-text/m-p/519184/highlight/true#M44535