topic Re: Yet another question about activating data in Get Support

Yet another question about activating data

jacobraymond97 — Wed, 05 Jan 2022 14:51:34 GMT

Hi,

I transferred my number from a previous provider yesterday and activated my plan. So far, I'm able to send and receive calls/texts, but I'm unable to use any of my data. I have followed the instructions on posts such as these to no avail. For reference, I'm using a Pixel (1st gen)

EDIT So after opening a ticket and chatting with a mod, I found a solution: I simply had to reset my network settings

Re: Yet another question about activating data

DOA — Mon, 09 Mar 2020 16:08:31 GMT

Did you reboot the phone?

Re: Yet another question about activating data

ShawnC13 — Mon, 09 Mar 2020 16:12:27 GMT

@jacobraymond97 wrote:
Hi,

I transferred my number from a previous provider yesterday and activated my plan. So far, I'm able to send and receive calls/texts, but I'm unable to use any of my data. I have followed the instructions on posts such as these to no avail. For reference, I'm using a Pixel (1st gen)

Here is a great site to setup your APN and instructions on how to do it. Find the APN Settings for Public Mobile here!

Re: Yet another question about activating data

will13am — Mon, 09 Mar 2020 16:12:32 GMT

@jacobraymond97 , I don't see the APN field value. It should be sp.mb.com. The APN type field should be default,supl,mms. Don't forget to ensure mobile data is turned on and check data usage limits.

Re: Yet another question about activating data

DOA — Mon, 09 Mar 2020 16:30:59 GMT

@will13am wrote:
@jacobraymond97 , I don't see the APN field value. It should be sp.mb.com. The APN type field should be default,supl,mms. Don't forget to ensure mobile data is turned on and check data usage limits.

I've helped 10 or 12 people switch to PM and I've never had to manually enter APNs or even enter the phone's Settings to prompt data to work. Any modern phone and OS should do this for itself, right?

What gives?

Re: Yet another question about activating data

jacobraymond97 — Mon, 09 Mar 2020 18:55:40 GMT

Thanks for your help. I was unable to include the full APN configuration form in my first screenshot. See attached. As you can see, the APN field value is indeed sp.mb.com.

To clarify the second part of your message, should my APN type be "default, supl, mms" or only one of these words?