topic Re: Autopay worked fine for 2 months now no debit went through and account locked. Why did autopay s in Get Support

Autopay worked fine for 2 months now no debit went through and account locked. Why did autopay stop

Lmcmurray — Wed, 05 Jan 2022 14:51:26 GMT

Re: Autopay worked fine for 2 months now no debit went through and account locked. Why did autopay s

GinYVR — Fri, 29 Nov 2019 01:29:51 GMT

@LmcmurrayIt happens from time to time. It is best to keep a month's balance before the renewal date. It is a quirk of the system.

Re: Autopay worked fine for 2 months now no debit went through and account locked. Why did autopay s

geopublic — Fri, 29 Nov 2019 01:32:41 GMT

@Lmcmurray Because is not reliable and is prone to failure. So best to be safe than sorry and make a payment using the CC on file 2 days before your renewal to avoid this problem in the future.

Re: Autopay worked fine for 2 months now no debit went through and account locked. Why did autopay s

LitlLdy — Fri, 29 Nov 2019 01:39:04 GMT

@geopublic wrote:
@Lmcmurray Because is not reliable and is prone to failure. So best to be safe than sorry and make a payment using the CC on file 2 days before your renewal to avoid this problem in the future.

That’s good to know! I would have relied on autopay (set up for $2 off monthly) and ended up in a mess! Thank-you. I’ll make sure to always add funds in plenty of time. I’ve seen enough messups on here so learning from others with issues.