topic Re: Sim card in Get Support

Sim card

ToniPaul83 — Wed, 05 Jan 2022 14:51:26 GMT

Hi I am trying to activate my sims card but it's not letting me log into my self serve because it does recognize my email and someone just told me I had to wait 48 hours for someone to help me. Sorry but I can't wait that long.

Re: Sim card

Triguy — Mon, 09 Mar 2020 15:12:20 GMT

Try using a different browser and incognitio mode. Also clear your cache and cookies then reboot.

Re: Sim card

kselmak — Mon, 09 Mar 2020 15:13:05 GMT

Did you use the same email with Koodo?

Can you try different email maybe, aliases would work too.

You should contact them last time the response took 2 hours for me

Re: Sim card

Staliger — Mon, 09 Mar 2020 15:13:01 GMT

@ToniPaul83 wrote:
Hi I am trying to activate my sims card but it's not letting me log into my self serve because it does recognize my email and someone just told me I had to wait 48 hours for someone to help me. Sorry but I can't wait that long.

@ToniPaul83 DIid you receive Welcome email from PM? If not, to solve the issue, contact moderators : click the "?" in lower right side of the page, type "contact moderator", and follow directions (give as much info as possible), OR send a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Sim card

kselmak — Mon, 09 Mar 2020 15:14:28 GMT

You can try registering your selfserve with that email herehttps://selfserve.publicmobile.ca/self-registration/

Re: Sim card

kselmak — Mon, 09 Mar 2020 15:23:32 GMT

@ToniPaul83

How did your sim activation go through?

Did you get any error messages?

Thanks

Re: Sim card

mpw2594 — Mon, 09 Mar 2020 15:39:22 GMT

From my experience of purchasing a new sims card, I had to create a new account and use a different email address. They only allow the email to be a specific number of characters as well.

Did you try making a new account with that sims card and using a different email address?

@ToniPaul83 wrote:
Hi I am trying to activate my sims card but it's not letting me log into my self serve because it does recognize my email and someone just told me I had to wait 48 hours for someone to help me. Sorry but I can't wait that long.

Re: Sim card

popping — Mon, 09 Mar 2020 15:43:31 GMT

@ToniPaul83 wrote:
Hi I am trying to activate my sims card but it's not letting me log into my self serve because it does recognize my email and someone just told me I had to wait 48 hours for someone to help me. Sorry but I can't wait that long.

Your self-serve user name is your email address. Use the password you supplied to login self-serve. You can use the password reset link on the login page to reset your password.

Moderator support time is quicker now. Create a moderator support ticket if you cannot reset your password using the ? button at the right side bottom corner of this page.

1. Tell SIMon what is the issue
2. Ask for "moderator"
3. SIMon will give your 2 choices. Click on the "Account-specific question"
4. Then, click on "No, I want a human"
5. Click "Submit a ticket"
6. Follow instruction to create support ticket.
Good luck.

Re: Sim card

gblackma — Mon, 09 Mar 2020 15:47:16 GMT

@ToniPaul83 are you trying to change your SIM card? Or is this a new activation? Or did you activate the sim instore? Thanks.

@ToniPaul83 wrote:
Hi I am trying to activate my sims card but it's not letting me log into my self serve because it does recognize my email and someone just told me I had to wait 48 hours for someone to help me. Sorry but I can't wait that long.

Re: Sim card

ToniPaul83 — Mon, 09 Mar 2020 15:52:46 GMT

Hi I just received an email saying that my email was verified but I tried longing in to self served again and it still saying Invalid email.

Re: Sim card

ToniPaul83 — Mon, 09 Mar 2020 15:56:56 GMT

It's a new activation first time user.

Re: Sim card

kselmak — Mon, 09 Mar 2020 16:03:38 GMT

Hi @ToniPaul83

Verification is five for community account. Selfserve is different. Can you check for the receipt for the first payment? Is it possible that email was mistyped?

The email that you are supposed to get when activating your sim will be from:

Every bodytalk • public-mobile-notifications@publicmobile.ca

The subject will be:

Your Public Mobile Activation Details

See if you can locate it