topic Re: Phone going straight to voicemail in Get Support

Phone going straight to voicemail

Springs — Wed, 05 Jan 2022 14:51:17 GMT

Hi, I joined Public Mobile about two weeks ago and have had no problems until yesterday. My phone is suddenly going straight to voicemail. Any suggestions?

Re: Phone going straight to voicemail

hairbag1 — Thu, 28 Nov 2019 16:47:43 GMT

@Springs wrote:
Hi, I joined Public Mobile about two weeks ago and have had no problems until yesterday. My phone is suddenly going straight to voicemail. Any suggestions?

If you signed up for the $15 plan...you've maybe run outta minutes. You can get the $5 / 500 minutes of Canada wide calling add-on to back up your $15 plan. Those add-on minutes don't expire until you use them up...even if it takes several months or longer.

Can people call you still ?

Re: Phone going straight to voicemail

Springs — Thu, 28 Nov 2019 16:47:27 GMT

I have the $25 plan and am nowhere close to running out.

Re: Phone going straight to voicemail

hairbag1 — Thu, 28 Nov 2019 16:59:38 GMT

Make sure that "Airplane Mode" hasn't been turned on in err.

Try cycling phone off / on.

Look in your settings to make sure everything is as it should be.

Re: Phone going straight to voicemail

GinYVR — Thu, 28 Nov 2019 17:01:57 GMT

@SpringsDo you have service with your phone? ie Public Mobile bar appears? If not try swapping your SIM card with another phone.

Re: Phone going straight to voicemail

Springs — Thu, 28 Nov 2019 17:04:53 GMT

Yes, I have bars, I'm not on airplane mode or have do not disturb. I keep looking for other obvious issues but can't find any. I can still use my phone and people can call me but it doesn't ring, just goes straight to voicemail.

Re: Phone going straight to voicemail

Springs — Thu, 28 Nov 2019 17:05:53 GMT

I've cycled on and off. Is there anything specific I should be looking for in settings?

Re: Phone going straight to voicemail

will13am — Thu, 28 Nov 2019 17:10:10 GMT

@Springs wrote:
I've cycled on and off. Is there anything specific I should be looking for in settings?

Take a look at the call forwarding settings on the phone app. Make sure it is not set to always forward calls to voicemail.

Re: Phone going straight to voicemail

hairbag1 — Thu, 28 Nov 2019 17:25:44 GMT

I know its a longshot but...make sure the volume is turned up on the phone.

Re: Phone going straight to voicemail

Springs — Thu, 28 Nov 2019 17:27:57 GMT

I checked that too.

Re: Phone going straight to voicemail

Springs — Thu, 28 Nov 2019 17:28:53 GMT

Lol. Yes, its up. 🙂

Re: Phone going straight to voicemail

cellphoneuser1 — Thu, 28 Nov 2019 17:34:21 GMT

@hairbag1 wrote:
@Springs wrote:
Hi, I joined Public Mobile about two weeks ago and have had no problems until yesterday. My phone is suddenly going straight to voicemail. Any suggestions?
If you signed up for the $15 plan...you've maybe run outta minutes. You can get the $5 / 500 minutes of Canada wide calling add-on to back up your $15 plan. Those add-on minutes don't expire until you use them up...even if it takes several months or longer.
Can people call you still ?

If on $15 plan, he has unlimited incoming calls if on the one that includes it. For outgoing cals, out of minutes wouldn't send him to to voicemail. The call wouldn't work.

Re: Phone going straight to voicemail

cellphoneuser1 — Thu, 28 Nov 2019 17:40:52 GMT

@hairbag1 wrote:
I know its a longshot but...make sure the volume is turned up on the phone.

Volume off wouldn't send a call straight to voicemail. It would still ring.

@Springs The $25 plan has unlimited minutes so you can't run out. It might be a tower network issue. If you go to another place, does it still happen when someone calls you?

Re: Phone going straight to voicemail

Springs — Thu, 28 Nov 2019 17:46:55 GMT

That I don't know. I'll have to try to test that. Thanks for the tip.

Re: Phone going straight to voicemail

Springs — Thu, 28 Nov 2019 18:20:59 GMT

@cellphoneuser1 @hairbag1 @will13am @GinYVR Thank you all for your help. I contacted the Moderator Team and they had me reset the network settings and restart the phone. It appears to now be working. Hopefully no more glitches. Take care and have a great day!

Re: Phone going straight to voicemail

cabarnak — Thu, 12 Nov 2020 16:39:02 GMT

I also think that I may need help from @CS_Agent

I have my "Always Forward" call forwarding to a different Quebec number (home province where plan is active). Calling my PM number goes straight to voicemail (call is not routed/forwarded to other number)

Re: Phone going straight to voicemail

Triguy — Thu, 12 Nov 2020 16:42:09 GMT

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Choose the chat bubble in the lower right hand corner and follow the prompts.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Phone going straight to voicemail

cabarnak — Thu, 12 Nov 2020 17:15:18 GMT

ok thanks I'll try that 🙂

Re: Phone going straight to voicemail

Nezgar — Fri, 13 Nov 2020 05:16:42 GMT

@cabarnak

To check current call forward settings manually, dial each of these:

*#21# - check current unconditional forward (Usually not forwarded)

*#61# - check current no-reply conditional forward (Usually voicemail deposit #)

*#62# - check current not-reachable conditional forward (Usually voicemail deposit #)

*#67# - check current busy/declined conditional forward (Usually voicemail deposit #)

With public mobile, unconditional forward can be cleared by dialing ##21#, and all three conditional forwards can be reset back to default voicemail access number by dialing ##004#

See how that goes... otherwise try setting each of the conditional forwards to different numbers, and depending which number the call gets diverted to you can determine which 'condition' is being triggered: a *#67# code would be for blocked calls or DND. a *#62# code would be if the phone is turned off or off the network.

Re: Phone going straight to voicemail

cabarnak — Fri, 13 Nov 2020 14:21:17 GMT

Hi,

Thanks for your help.

I cleared all forwards with ##21# and confirmed with *#21#

I then set the "calls forward" on the iphone. Confirmed with *#21# and all was ok. Looking up *#61# / *#62# / *#67# all three numbers are still forwarded to voicemail number. With that setup a call to the PM number gets forwarded to vm.

On the iphone, I do not have any way of setting the three conditions. I guess I'll need to do it via a dial code. Can you please confirm what these codes should be? I tried Dial *62*1xxxxxxx# but this returns an error message

Thanks again for your help