topic Re: SIM number in Get Support

SIM number

florakabora — Wed, 05 Jan 2022 14:51:01 GMT

Where can i see the SIM number in my account? I just activated but doesn't work, maybe typed wrong SIM number...

Re: SIM number

ShawnC13 — Sun, 08 Mar 2020 22:14:31 GMT

@florakabora wrote:
Where can i see the SIM number in my account? I just activated but doesn't work, maybe typed wrong SIM number...

I can't see the full sim number in my account either only the last 4 numbers. If you click on change sim card (located on the right hand side of account overview page)

Re: SIM number

gblackma — Sun, 08 Mar 2020 22:15:29 GMT

@florakabora try restarting your phone. It sounds like your SIM didn't provision properly. Contact the moderators. Click on the green questionmark in the white circle at the bottom right of your screen. This connects to the autobot Simon. Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket).

@florakabora wrote:
Where can i see the SIM number in my account? I just activated but doesn't work, maybe typed wrong SIM number...

Re: SIM number

florakabora — Sun, 08 Mar 2020 22:15:37 GMT

I've been there, but if i enter the "new number" but its actually the old one, i'm worried, that it will lock the SIM

Re: SIM number

NDesai — Sun, 08 Mar 2020 22:15:40 GMT

@florakabora You can only see the last few digits when you go to Change Sim Number option located under your profile info in the self-serve account. You cannot activate if you entered the wrong sim number. It must be valid to continue. What happens when you put the sim in your phone and restarting your phone?

Re: SIM number

florakabora — Sun, 08 Mar 2020 22:16:29 GMT

restarted already, hate the Robot... send aticket already

Re: SIM number

florakabora — Sun, 08 Mar 2020 22:17:16 GMT

Okay thanks. Nothing, tried twice still doesn't work

Re: SIM number

NDesai — Sun, 08 Mar 2020 22:17:39 GMT

@florakabora wrote:
I've been there, but if i enter the "new number" but its actually the old one, i'm worried, that it will lock the SIM

Not exactly sure what you are trying to do here. Is the last 4 digits you see in the self-serve account match with the sim card you have?

Re: SIM number

florakabora — Sun, 08 Mar 2020 22:21:16 GMT

Well, i thought maybe i out a wrong number, so i wanted to see what i typed, which i can't...

Re: SIM number

NDesai — Sun, 08 Mar 2020 22:23:31 GMT

@florakabora wrote:
Well, i thought maybe i out a wrong number, so i wanted to see what i typed, which i can't...

If you enter a wrong sim number during activation, it would give you an invalid error. Since you were able to activate, likely you entered it correctly. Please wait for a reply from a mod team and they will look into this.

Re: SIM number

florakabora — Sun, 08 Mar 2020 22:24:39 GMT

Got it, i'll wait for their reply... thank you

Re: SIM number

LurganIeUk — Sun, 08 Mar 2020 22:26:38 GMT

@florakabora wrote:
I've been there, but if i enter the "new number" but its actually the old one, i'm worried, that it will lock the SIM

Go to Get Started => activate sim => enter the SIM number you have.

Go to next field type anything. So do see any messages to the right of your Sim number like INVALID or RESERVED?

Red message equals Sim is registered and about to be in use or in use

No message equals Sim is ok to use

Will be in RESERVED mode while activation is in process.

If process is not completed then SIM remains usable.

Re: SIM number

NDesai — Sun, 08 Mar 2020 22:27:02 GMT

@florakabora wrote:
Got it, i'll wait for their reply... thank you

If you still want to make sure you entered it correctly, enter the same sim number on the activation page. If you get the Invalid Sim error, it means the sim number is already used.

Re: SIM number

kselmak — Mon, 09 Mar 2020 00:41:11 GMT

Hi @florakabora

If you try to activate your sim again it will fail if it is already activated. That will tell you if you used the right one during the activation.

Welcome to public mobile

Re: SIM number

geopublic — Sun, 08 Mar 2020 23:36:49 GMT

@florakabora wrote:
Where can i see the SIM number in my account? I just activated but doesn't work, maybe typed wrong SIM number...

@florakabora Other customers are reporting similar problems with new activations. Hopefully PM is looking into this and will have a fix soon.