topic Re: Getting a message to the moderators in Get Support

USA addons

Bj2001 — Wed, 05 Jan 2022 14:50:56 GMT

What's the matter with PM? Time after time after time they have failed to provide the service I've paid for. My account has been charged for the USA addon but 611 tells me that my phone plan doesn't have texting in USA .....such a load of crap. Cheap obviously brings substandard service

Re: USA addons

Jb456 — Sun, 08 Mar 2020 21:54:37 GMT

Is the balance still in your available funds in your account?

It's a two step process to buy add-ons . Guide on link below.

Add-on guide click here

If you did do the two steps, are you in USA now?

If so try manually switching networks from ATT to T-Mobile or vice versa.

Re: USA addons

gblackma — Sun, 08 Mar 2020 21:55:09 GMT

@Bj2001 Did you actually buy the addon, or just deposit the funds. See guide. https://www.publicmobile.ca/en/on/get-help/articles/purchase-add-ons-using-your-self-serve-account

If you did, enable roaming(if data add on) and restart your phone.

@Bj2001 wrote:
What's the matter with PM? Time after time after time they have failed to provide the service I've paid for. My account has been charged for the USA addon but 611 tells me that my phone plan doesn't have texting in USA .....such a load of crap. Cheap obviously brings substandard service

Re: USA addons

gblackma — Sun, 08 Mar 2020 21:57:41 GMT

@Bj2001 You need a 10 day US roaming add on. If you have autopay. You can use 611 from your phone to buy it. See usage guide https://productioncommunity.publicmobile.ca/t5/Self-Serve/611-IVR-Menu-System/m-p/289352#M20315

Re: USA addons

Bj2001 — Sun, 08 Mar 2020 22:00:07 GMT

Yes I topped my account and the bought the add on

This is the 5th time they have failed to provide the services paid for

Re: USA addons

ShawnC13 — Sun, 08 Mar 2020 22:01:51 GMT

@Bj2001 wrote:
What's the matter with PM? Time after time after time they have failed to provide the service I've paid for. My account has been charged for the USA addon but 611 tells me that my phone plan doesn't have texting in USA .....such a load of crap. Cheap obviously brings substandard service

It is a two-step process do you have funds sitting in your Available funds now??

Purchasing addons is a two-step process. Here is a great tutorial on how to purchase addons created by @srlawren https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974

Re: USA addons

ShawnC13 — Sun, 08 Mar 2020 22:03:20 GMT

@Bj2001 wrote:
Yes I topped my account and the bought the add on
This is the 5th time they have failed to provide the services paid for

Are you able to get a screenshot of your payment history page and your account overview page (with personal info removed) so we can take a look at what is going on

Re: USA addons

Bj2001 — Sun, 08 Mar 2020 22:17:51 GMT

Yes I've restarted my phone multiple times! Didn't help and only adds to the frustration of PM's crappy service.

Now I get to wait until PM gets around to answering my email and be thankful there isn't an emergency at the moment.

Re: USA addons

Jb456 — Sun, 08 Mar 2020 22:20:06 GMT

@Bj2001 wrote:
Yes I've restarted my phone multiple times! Didn't help and only adds to the frustration of PM's crappy service.
Now I get to wait until PM gets around to answering my email and be thankful there isn't an emergency at the moment.

@Bj2001

In the interim... download the app called TEXTNOW.....you get a Canadian number in your area...where you can call and text USA and Canada numbers for free over wifi.

People can even leave you a voicemail when you're not online.

Re: USA addons

gblackma — Sun, 08 Mar 2020 22:21:16 GMT

@Bj2001 try manually selecting AT&T as your network and restart. And download the TextNow app and use it over WiFi to make/ receive/ send calls and texts for free.

Re: USA addons

Bj2001 — Sun, 08 Mar 2020 22:30:10 GMT

That would be good but we don't have a media package andonly have wifi when we go to the office or restaurant s

Getting a message to the moderators

Bj2001 — Sun, 08 Mar 2020 23:00:50 GMT

how do you bypass the stupid time wasting bot Simon and get to the moderators so they can start sorting out the problems with the
USA Addons?

this is such a frustrating company to deal with and I guess that's why they are cheap and hiding behind bots

Re: Getting a message to the moderators

NDesai — Sun, 08 Mar 2020 23:01:49 GMT

@Bj2001 What's the problem exactly? May be we can help you with the problem you are having?

Re: Getting a message to the moderators

Jb456 — Sun, 08 Mar 2020 23:03:15 GMT

Private message them at link below.

CLICK HERE

Re: Getting a message to the moderators

Bj2001 — Sun, 08 Mar 2020 23:04:27 GMT

getting the absolutely useless USA Addon to work - its been paid, my phone has been restarted mutliple times and trying to send a message to the moderators means going thru the bot Simon

Re: Getting a message to the moderators

Jb456 — Sun, 08 Mar 2020 23:05:11 GMT

@NDesai his other thread is here

CLICK HERE

Maybe merge them?

Re: Getting a message to the moderators

gblackma — Sun, 08 Mar 2020 23:05:29 GMT

@Bj2001 Use this private message link to contact them directly https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on the envelope top right of your screen. The moderators answer will show up there.

@Bj2001 wrote:
how do you bypass the stupid time wasting bot Simon and get to the moderators so they can start sorting out the problems with the
USA Addons?
this is such a frustrating company to deal with and I guess that's why they are cheap and hiding behind bots

Re: Getting a message to the moderators

Bj2001 — Sun, 08 Mar 2020 23:11:12 GMT

so 2 hours and waiting - no reply, no fix .....but I paid the money yesterday and did the 10 day clock start yesterday and will it be reloaded to compensate for not only lost time, but the huge frustration factor?

Re: USA addons

geopublic — Sun, 08 Mar 2020 23:34:03 GMT

@Bj2001 Try manually connecting to the T-Mobile or the AT&T network and try sending a text.

Also note that you current PM plan needs to be active for it to work.

Re: USA addons

darlicious — Sun, 08 Mar 2020 23:40:05 GMT

@Bj2001 Are you receiving texts? If you cannot recieve texts you may have a different issue. Turn airplane mode on. Wait 5 min. Turn off. Manually connect to at&t or T-Mobile. Try sending a text. Have someone text you. You should be able to recieve texts without any roaming add ons.