topic Re: Question: Rewards Carrying over to my New Plan in Get Support

Question: Rewards Carrying over to my New Plan

RewardsAccount — Wed, 05 Jan 2022 14:50:50 GMT

I am currently in the $15/month phone plan with a lot of rewards each month. However, I would like to switch to the $25/month phone plan. Would my rewards be carried over to my new phone plan?

Example,

If I currently have $8/month in rewards for my $15/month phone plan, then I pay $7/month.

However, if I switch to the $25/month phone plan, would I keep my $8/month rewards and only pay $17/month?

;;tdlr: Are rewards transferable when I switch plans?

Thanks ahead of time!

Re: Question: Rewards Carrying over to my New Plan

ChuckYeah — Thu, 28 Nov 2019 01:26:20 GMT

Yes all your rewards are attached to your account and not your plan, your phone or your sim. All these can be changed without losing your rewards.

Re: Question: Rewards Carrying over to my New Plan

computergeek541 — Thu, 28 Nov 2019 02:08:15 GMT

@RewardsAccount

From personal experience, I will say that changing your plan can cause you to lose rewards for that month, but that's if you perform an immediate plan change. Fortunately, moderators should usally be able/willing to adjust this.

The other reason for usually avoiding an immediate plan change would be losing the payment made towards the first plan. It's almost always best to pre-schedule the plan change to occur during the next renewal time.