topic Re: Porting from lucky to public in Get Support

Porting from lucky to public

Lloyd53 — Wed, 05 Jan 2022 14:50:49 GMT

How long? Been waiting 4 hours. I tried to fill in all info correctly but lucky don't exactly make it obvious which details are which..

thank you

Re: Porting from lucky to public

kselmak — Sun, 08 Mar 2020 21:49:09 GMT

Please contact moderators

https://publicmobile.ca.ada.support/chat/

If you start getting error when filling the ticket you can contact them directly

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Thanks

Re: Porting from lucky to public

popping — Sun, 08 Mar 2020 21:50:26 GMT

@Lloyd53 wrote:
How long? Been waiting 4 hours. I tried to fill in all info correctly but lucky don't exactly make it obvious which details are which..

thank you

Porting from mobile provider will take about couple hours to couple of days.

Is your Lucky number showing on your phone?

If yes, PM has done it job by setting up your Lucky number on PM account. You are waiting for Lucky to release your number before you will receive any incoming calls or texts.

Re: Porting from lucky to public

gblackma — Sun, 08 Mar 2020 21:50:32 GMT

@Lloyd53 have you inserted you PM SIM to see of its working? Insert the SIM and restart the phone. Thanks. Here's a guide on porting https://www.publicmobile.ca/en/on/get-help/articles/choose-your-phone-number

@Lloyd53 wrote:
How long? Been waiting 4 hours. I tried to fill in all info correctly but lucky don't exactly make it obvious which details are which..

thank you

Re: Porting from lucky to public

Lloyd53 — Sun, 08 Mar 2020 22:40:53 GMT

Yes, this isn't the first time I've done this.

still showing no service, waiting for reply from mods

Re: Porting from lucky to public

computergeek541 — Mon, 09 Mar 2020 06:47:42 GMT

@Lloyd53 wrote:
Yes, this isn't the first time I've done this.

still showing no service, waiting for reply from mods

Whether you've requested a port or not, your phone shouldn't be showing no service. Assuming that your phone is unlocked and compatible, outgoing calls, outgoing text messages, and data should have started working immediately. The moderators are going to need to get your service working first. There's no point in them porting your number into a Public Mobile account yet until they help you to get the service functional.