topic Mod Contact... in Get Support

Mod Contact...

halcyonguitars — Wed, 05 Jan 2022 14:50:47 GMT

How long do the mods usually take to respond to a port request?

Re: Mod Contact...

gblackma — Sun, 08 Mar 2020 21:38:12 GMT

@halcyonguitars officially between 24 to 48 hours. However, its been much better lately. How long have you been waiting?

@halcyonguitars wrote:
How long do the mods usually take to respond to a port request?

Re: Mod Contact...

kselmak — Sun, 08 Mar 2020 21:39:59 GMT

May take up to 48 hours, hopefully not that long

My personal experience is about 2 hours

Be by your alternative phone number they may call you if info is missing

Re: Mod Contact...

popping — Sun, 08 Mar 2020 21:59:51 GMT

@halcyonguitars

There are 8 moderators online at the moment. Judging from the activities on this forum today. You may get a response later today. Latest tomorrow morning. YMMV

Re: Mod Contact...

halcyonguitars — Sun, 08 Mar 2020 22:04:35 GMT

Thanks for the replies. Port request only sent yesterday afternoon so I guess I’ll keep waiting...

Re: Mod Contact...

popping — Sun, 08 Mar 2020 22:22:06 GMT

@halcyonguitars wrote:
Thanks for the replies. Port request only sent yesterday afternoon so I guess I’ll keep waiting...

What info did you supplied to port your number?

Your Lucky number must be active during porting.

You need Lucky account number, name on your Lucky account and the Lucky number to be ported.

If you want, you can create a moderator support ticket for help now using the ? button at the right side bottom corner of this page.

1. Tell SIMon what is the issue
2. Ask for "moderator"
3. SIMon will give your 2 choices. Click on the "Account-specific question"
4. Then, click on "No, I want a human"
5. Click "Submit a ticket"
6. Follow instruction to create support ticket.
Good luck.