topic Re: Customer service in Get Support

Customer service

Akashe1980 — Wed, 05 Jan 2022 14:50:29 GMT

How to cancel auto pay or talk to customer service

Re: Customer service

hairbag1 — Wed, 27 Nov 2019 16:42:21 GMT

@Akashe1980 wrote:
How to cancel auto pay or talk to customer service

You can turn off Autopay in the self-serve area...log into My Account to start...then Payment / Manage Autopay. There is no customer service to talk to...just us Community Forum uses...customers just like you.

Re: Customer service

popping — Wed, 27 Nov 2019 16:43:30 GMT

@Akashe1980 wrote:
How to cancel auto pay or talk to customer service

To cancel autopay, login to your self-serve account.

Click payment tab and click Manage my card to remove your cc.

Customer service is by creating a moderator support ticket using the ? button at the right side bottom corner of this page.
Keep asking SIMon to "contact human" for one or more times. SIMon will eventually show you the "Submit a ticket" button. Click on submit button to get the create ticket screen.

Re: Customer service

geopublic — Wed, 27 Nov 2019 17:20:13 GMT

@Akashe1980 wrote:
How to cancel auto pay or talk to customer service

Dial 611 from your device and disable it. To submit a ticket to PM do the following:

Re: Customer service

Triguy — Wed, 27 Nov 2019 17:18:28 GMT

To set up AutoPay, sign in to your Self-Serve account, select the ‘Payment’ tab, then ‘Register for AutoPay’. From here, you can sign up for AutoPay or remove the feature, if you no longer want payments to automatically occur. If you would like to change the card that is automatically charged, scroll to the bottom of the ‘Payment’ tab, then select ‘Manage my card’. This will allow you to update or remove your credit or Visa Debit card.