topic Re: Forgot My Password, password reset isn't working in Get Support

Forgot My Password, password reset isn't working

halfman48 — Wed, 05 Jan 2022 14:50:28 GMT

I can't get into self serve to pay my bill because I forgot my password, but when I enter my email at the password reset page I get hit with the error:

ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

If anyone could help me out I would really appreciate it bc I need to pay my bill it's already overdue

Re: Forgot My Password, password reset isn't working

Jb456 — Sun, 08 Mar 2020 14:43:58 GMT

You'll have to contact moderators. Two ways to reach them.

Or private message them at link below.

CLICK HERE

Re: Forgot My Password, password reset isn't working

ddeep91 — Sun, 08 Mar 2020 14:47:53 GMT

@halfman48 are your services working?

when you say overdue meaning your services are suspended as you have not renewed plan?

Is it past 90days overdue?

Re: Forgot My Password, password reset isn't working

gblackma — Sun, 08 Mar 2020 14:47:10 GMT

Sorry to say this @halfman48 , but that message indicates that your account has been cancelled.

@halfman48 wrote:
I can't get into self serve to pay my bill because I forgot my password, but when I enter my email at the password reset page I get hit with the error:
ForgotPassword/LoginUnsuccessfulUser_LoginDisabled
If anyone could help me out I would really appreciate it bc I need to pay my bill it's already overdue

Re: Forgot My Password, password reset isn't working

popping — Sun, 08 Mar 2020 16:47:22 GMT

@halfman48 wrote:
I can't get into self serve to pay my bill because I forgot my password, but when I enter my email at the password reset page I get hit with the error:
ForgotPassword/LoginUnsuccessfulUser_LoginDisabled
If anyone could help me out I would really appreciate it bc I need to pay my bill it's already overdue

While you are waiting for moderator to fix your passward, you can dial 611 from your phone to pay using your autopay credit card on file + your PIN#.

Re: Forgot My Password, password reset isn't working

Staliger — Sun, 08 Mar 2020 17:24:26 GMT

@halfman48 wrote:
I can't get into self serve to pay my bill because I forgot my password, but when I enter my email at the password reset page I get hit with the error:
ForgotPassword/LoginUnsuccessfulUser_LoginDisabled
If anyone could help me out I would really appreciate it bc I need to pay my bill it's already overdue

@halfman48 you can contact moderators : click the "?" in lower right side of the page, type "contact moderator", and follow directions, OR send a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437