topic Re: activation problem in Get Support

activation problem

rayc — Wed, 05 Jan 2022 14:50:25 GMT

Hi, I just helped my friend switch from Fido to public.

However, a few things is off,

1, i can send test messages fairly quickly, but receiving text messages take a noticably longer time

2, i can call out, but no one can seem to call me

3, internet data doesnt seem to work even having set the apn settings

any help would be appreciated. i noticed in the recent posts that something in the public netowkr might be down or something? not sure if this is somehow related and time will fix my issues

Re: activation problem

Jb456 — Sun, 08 Mar 2020 05:29:19 GMT

How long ago did they port from Fido? It can take minutes to hours for the port to complete.

If it's been over 24 hours contact the moderators maybe the port is stuck. Click ? Mark on bottom right to open a ticket for moderators.

1 - could be possible that their network outages are having an affect on text however during a port only some texts work Telus / Koode (I believe) until port is complete and sim is provisened.

2-...Put Fido sim in incoming calls will likely still be going to that sim till port is complete.

3-..yes Canada wide issues last few hours

.it's slowly coming back

Tell your friend. Welcome to Public Mobile 🙂

Re: activation problem

rayc — Sun, 08 Mar 2020 06:06:40 GMT

thanks for the quick reply.

i have referred two people to public today.

just a question about the credit, i will be getting $20? plus $2 for every month theyre in piblic?

Re: activation problem

Jb456 — Sun, 08 Mar 2020 06:12:37 GMT

@rayc wrote:
thanks for the quick reply.

i have referred two people to public today.

just a question about the credit, i will be getting $20? plus $2 for every month theyre in piblic?

@rayc Not correct.

The person your referred gets a $10 sign up bonus. Applied within 72 hours of activating..

As you were the one that referred the person. You receive a $1 reward per referral per 30 days for your plan renewal as long as they have an active account in good standing.

You can check your account now. Log in scroll down to "My Rewards". You may see the $1 credit already there. You can also click green button that says my rewards....on next page click the arrow next to "total rewards earned"...it will expand and show you last 4 digits of persons number you referred.

Re: activation problem

computergeek541 — Sun, 08 Mar 2020 07:45:04 GMT

@rayc wrote:
thanks for the quick reply.

i have referred two people to public today.

just a question about the credit, i will be getting $20? plus $2 for every month theyre in piblic?

You would only get one $10 credit only if you were referred by someone else. That is addition to the $2 from you referring two others.

Re: activation problem

myofong — Sun, 08 Mar 2020 11:44:54 GMT

Hello

I'm having the exact same issue and porting from Fido as well. Didn't realize it can take that long to fully port a number. It's been less than 12 hours since porting so I'll give it time to fully provision as you stated. Just like to respond to this thread as it's the exact same issue I'm having (and coming from Fido as well) so that I may added myself to this conversation if I'm still having this issue later. Thanks for this answer.

Re: activation problem

rayc — Sun, 08 Mar 2020 16:32:14 GMT

Thanks for all the help everyone!

Just an update.

1. texts work now

2. calls work now

3. data still not working.

i suppose being patient will do the trick. in no hurry. hopefully all the issues on publics end will be resolved asap.

thanks again!

Re: activation problem

Jb456 — Sun, 08 Mar 2020 16:41:28 GMT

@rayc wrote:
Thanks for all the help everyone!

Just an update.
1. texts work now
2. calls work now
3. data still not working.

i suppose being patient will do the trick. in no hurry. hopefully all the issues on publics end will be resolved asap.

thanks again!

@rayc might be the APN settings.what kind of phone do you have?

APN settings should be like below.

If these don't work try leaving the last two MNVOs. Blank.

Re: activation problem

gblackma — Sun, 08 Mar 2020 16:43:14 GMT

@rayc try restarting your phone. Then send an mms text message. If it works, your apn setting are fine.

@rayc wrote:
Thanks for all the help everyone!

Just an update.
1. texts work now
2. calls work now
3. data still not working.

i suppose being patient will do the trick. in no hurry. hopefully all the issues on publics end will be resolved asap.

thanks again!

Re: activation problem

rayc — Sun, 08 Mar 2020 16:54:55 GMT

Thanks for the insane quick replies.

Data works now. It's an iPhone X.

Surprisingly, on the iPhone XS Max, I didn't need to change the APN settings. It is currently set at isp.mb.com and it works. But for the iPhone X, I had to change it to sp.mb.com and it works now.

For those with iPhone X or Xs, there is only 1 field to change the APN. No need for all the other fields.

Re: activation problem

Jb456 — Sun, 08 Mar 2020 17:28:20 GMT

@rayc Well now I guess we can officially say Welcome to Public Mobile 🙂

Enjoy the savings!

Re: activation problem

CannonFodder — Sun, 08 Mar 2020 17:33:24 GMT

@Jb456 wrote:
@rayc might be the APN settings.what kind of phone do you have?

APN settings should be like below.

If these don't work try leaving the last two MNVOs. Blank.

I see you've edited your advice a little! 😉 👍

Re: activation problem

Jb456 — Sun, 08 Mar 2020 17:41:09 GMT

@CannonFodder wrote:
@Jb456 wrote:
@rayc might be the APN settings.what kind of phone do you have?

APN settings should be like below.

If these don't work try leaving the last two MNVOs. Blank.
I see you've edited your advice a little! 😉 👍

@CannonFodder just to keep you happy 😂