topic Re: Data ad on purchase in Get Support

Data ad on purchase

scarz613 — Wed, 05 Jan 2022 14:50:16 GMT

I purchased data add on but it's not working do I have to wait before it activates

Jb456 — Sun, 08 Mar 2020 03:04:42 GMT

USA ROAMING add-on or Canada?

If it's Canada there is Canada wide network outages affecting many on Public Mobile. Hopefully they fix it soon.

If it's USA have you done the two steps to purchase an add-on as its two steps to buy add-on. Link below is guide.

Take note not sure if current outage affects USA roaming addon

gblackma — Sun, 08 Mar 2020 03:04:28 GMT

@scarz613 It's active if it's in your account. However, there is a Canada wide data outage. Please be patient as it is resolved.

@scarz613 wrote:
I purchased data add on but it's not working do I have to wait before it activates

ChuckYeah — Sun, 08 Mar 2020 03:04:50 GMT

@Jb456 @scarz613 did see T-Mobile was affected. Not sure about at&t?

Jb456 — Sun, 08 Mar 2020 03:06:05 GMT

@ChuckYeah wrote:
@Jb456 @scarz613 did see T-Mobile was affected. Not sure about at&t?

@ChuckYeah nice, good to know.

@scarz613 if it's a USA add-on. Try manually switching network to Att.. let us know if it works.

gblackma — Sun, 08 Mar 2020 03:07:52 GMT

@scarz613 if in the US don't to get to enable roaming and restart your phone.