topic Re: Rewards not applied two months in a row in Get Support

Rewards not applied two months in a row

Shaw — Wed, 05 Jan 2022 14:50:13 GMT

Getting the same message two months in a row. Issues applying some credits.

Re: Rewards not applied two months in a row

NDesai — Wed, 27 Nov 2019 01:49:14 GMT

@Shaw Where are you seeing that error? Have you checked in the payment history in your self-serve account?

Re: Rewards not applied two months in a row

Shaw — Wed, 27 Nov 2019 01:53:33 GMT

Got the text message and checked my on line account as well. where funds are still available instead all the credit should have been applied and zero funds should be available after the renewal two days ago. This is same issues two months in a row.

Re: Rewards not applied two months in a row

darlicious — Wed, 27 Nov 2019 01:56:03 GMT

@NDesai @Shaw This is the second post with the same topic and a month from since the reward applying issue on renewal. Is this isolated to a few randomly or another reoccurrence of this bug?

Re: Rewards not applied two months in a row

Dunkman — Wed, 27 Nov 2019 01:58:35 GMT

@Shaw

Probably should contact moderator if two months in a row.

Click on on question mark on right lower corner of website to start ticketing process to get moderator help.

Re: Rewards not applied two months in a row

Shaw — Wed, 27 Nov 2019 01:58:46 GMT

As I mentioned I have four lines and all of them getting the same message on renewal for two months.

Re: Rewards not applied two months in a row

ShawnC13 — Wed, 27 Nov 2019 01:59:58 GMT

@darlicious wrote:
@NDesai @Shaw This is the second post with the same topic and a month from since the reward applying issue on renewal. Is this isolated to a few randomly or another reoccurrence of this bug?

Was wondering the same thing. Is this a continuation of the bug not actually getting fixed (probably) than a reoccurrence? Seems to be right on schedule https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Select-customers-missing-Rewards-upon-plan-renewal/m-p/442915#M32464

Re: Rewards not applied two months in a row

NDesai — Wed, 27 Nov 2019 02:08:42 GMT

Could be the recent maintenance caused this issue? We will report to the Team.

Re: Rewards not applied two months in a row

darlicious — Wed, 27 Nov 2019 02:09:33 GMT

It seems to me that this should be brought to the attention of @Tiana_V and @Alan_K along with the renewal date problem mentioned by @popping.

Re: Rewards not applied two months in a row

Shaw — Wed, 27 Nov 2019 02:09:49 GMT

Yes please report to the team.

Re: Rewards not applied two months in a row

PAULRANG18 — Wed, 27 Nov 2019 02:11:33 GMT

Many members having this issue, including myself, and this wassupposed to be rectified by PM about a month ago. Haven't heard from the moderator for a week after they requested my info.

#PAULRANG18

Re: Rewards not applied two months in a row

Shaw — Wed, 27 Nov 2019 02:13:57 GMT

Moderators please Help.

Re: Rewards not applied two months in a row

darlicious — Wed, 27 Nov 2019 02:14:17 GMT

@PAULRANG18 A follow up msg to the moderators seems to be in order. Sounds like your request has been forgotten.

Re: Rewards not applied two months in a row

cellphoneuser1 — Wed, 27 Nov 2019 09:28:51 GMT

@Shaw wrote:
Moderators please Help.

Moderators usually won't respond in the Community. If you need them still, open a ticket again.