topic Re: No Reception in Get Support

No Reception

Morgan20 — Wed, 05 Jan 2022 14:50:05 GMT

I have friends who are travelling from Alberta to Ontario and from the Saskatchewan border on, they don't have any service. Does anyone know why?

Re: No Reception

Dunkman — Wed, 27 Nov 2019 00:45:45 GMT

@Morgan20

Your friends are probably in an area that is not close to a Telus or Bell tower. Every service has areas where the reception is weak or poor.

Maybe ask them to check out the coverage map:

https://www.publicmobile.ca/en/bc/coverage

Re: No Reception

ShawnC13 — Wed, 27 Nov 2019 00:46:28 GMT

@Morgan20 wrote:
I have friends who are travelling from Alberta to Ontario and from the Saskatchewan border on, they don't have any service. Does anyone know why?

Not sure is there a current outage in the area? Where is Saskatchewan are they traveling? Doesn't Sasktel dominate that area?

Re: No Reception

Morgan20 — Wed, 27 Nov 2019 01:15:01 GMT

I'm not sure where they were in Sask but they haven't had service all throughout their trip to Ontario

Re: No Reception

Morgan20 — Wed, 27 Nov 2019 01:16:15 GMT

They haven't had service all throughout their drive to Ontario from Sask though

Re: No Reception

GinYVR — Wed, 27 Nov 2019 01:26:07 GMT

@Morgan20Make sure your friend's account is still active. here is a map of all the cell towers in Canda https://www.ertyu.org/steven_nikkel/cancellsites.html

Sasktel peers with Bell so coverage shouldn't be an issue.

Re: No Reception

PAULRANG18 — Wed, 27 Nov 2019 01:52:43 GMT

Likely just in a certain area where there is no tower reception.

Re: No Reception

Dunkman — Wed, 27 Nov 2019 02:01:32 GMT

@Morgan20

If the area of service disruption was throughout Ontario, might be issues with account. Check self service account to check account status.

Re: No Reception

sheytoon — Wed, 27 Nov 2019 02:15:55 GMT

They should definitely have coverage with Sasktel sites in SK.