topic Re: No internet service in Get Support

*Data Outage

SomeGuyHere — Wed, 05 Jan 2022 14:50:05 GMT

Official announcement: [ISSUE RESOLVED] Intermittent Impact to Data Usage

~~Issue seems to be resolved in some areas as of 10:35 EST~~

Seems to be intermittent

*There seems to be an outage in some areas. Please don't change anything on your phone.
NDesai

Hi guys,

I'm not a new user, and have been using Public for several years now. Just this evening I began to experience a problem where my data refuses to connect to the network. I can see it trying to connect, but it won't stay connected. This started out of the blue when I went to send an MMS text, and was greeted with the "Message not sent: service not activated on network" message below my text. MMS has worked flawlessly for as long as I've been with Public. Until now, that is...

I have tried:

- Resetting the phone

- Re-entering APN settings/profiles for Public

- Restoring default APN settings

Just so there's no confusion, I'm on autopay and not a new customer, so this shouldn't be a billing issue. For context, I'm running Android 10 on a Pixel 3a, using Android Messages.

Any help or insight would be greatly appreciated. Thanks!

Re: LTE Data Refuses To Connect

Sspaget — Sun, 08 Mar 2020 01:11:19 GMT

Having the same issue.

Nexus 5x

Re: LTE Data Refuses To Connect

ChuckYeah — Sun, 08 Mar 2020 01:12:36 GMT

@SomeGuyHere I'm also having issues. I think it's a system problem. Could send a ticket I suppose, but I'm sure @CS_Agent is already working on it.

Re: LTE Data Refuses To Connect

NDesai — Sun, 08 Mar 2020 01:13:17 GMT

This is weird. I am also experiencing this issue right now.

Re: LTE Data Refuses To Connect

ChuckYeah — Sun, 08 Mar 2020 01:14:13 GMT

I tried 3g same result.

Re: LTE Data Refuses To Connect

Jb456 — Sun, 08 Mar 2020 01:14:50 GMT

Working fine in Montreal.

Re: LTE Data Refuses To Connect

moalsamman — Sun, 08 Mar 2020 01:15:46 GMT

Same issue with several Iphones with the family.

Re: LTE Data Refuses To Connect

twieler0513 — Sun, 08 Mar 2020 01:16:28 GMT

Having same issue in Steinbach, MB. Hope this gets resolved quickly

Re: LTE Data Refuses To Connect

Staliger — Sun, 08 Mar 2020 01:20:02 GMT

@SomeGuyHere Same issue here. Seems to be a system error. Hope will be fixed asap.

Re: LTE Data Refuses To Connect

geopublic — Sun, 08 Mar 2020 01:20:03 GMT

No issues in Toronto, ON.

Re: *LTE Data Outage

T-ris — Sun, 08 Mar 2020 01:25:10 GMT

Same here. No texts for the last 25 min. Glad it's not just my phone

Re: LTE Data Refuses To Connect

rjanaptyxis — Sun, 08 Mar 2020 01:25:51 GMT

Same problem in Nova Scotia on a Pixel 3A.

Re: *LTE Data Outage

NDesai — Sun, 08 Mar 2020 01:28:03 GMT

@T-ris wrote:
Same here. No texts for the last 25 min. Glad it's not just my phone

Texts working fine here. Just data not working.

Re: *LTE Data Outage

Luddite — Sun, 08 Mar 2020 01:29:11 GMT

LTE is down but switching to 3G only works for me. Mississauga

Message not sent: service not activated on network

rossputin — Sun, 08 Mar 2020 01:28:28 GMT

Never a problem before but now can't send or receive images.

Re: Message not sent: service not activated on network

NDesai — Sun, 08 Mar 2020 01:30:32 GMT

@rossputin @ wrote:
Never a problem before but now can't send or receive images.

There seems to be an outage at the moment. Your data is probably not working as well.

Re: *LTE Data Outage

wildheart — Sun, 08 Mar 2020 01:56:43 GMT

Same here, with LTE and 3G. I'm in Quebec. 🤔

Re: *LTE Data Outage

Lilmatt67 — Sun, 08 Mar 2020 01:59:52 GMT

Same issue with my phone. Cole harbour NS. any idea whats going on? been with PM for over a year, first issue ive had.

Re: *LTE Data Outage

ChuckYeah — Sun, 08 Mar 2020 02:03:09 GMT

@Lilmatt67 I'm guessing it's a network issue. Likely other Bell/Telus customers are affected.

Re: *LTE Data Outage

Lilmatt67 — Sun, 08 Mar 2020 02:03:48 GMT

hopefully the fix it soon.