topic Group text msg not working in Get Support

Group text msg not working

J0HN — Wed, 05 Jan 2022 14:49:54 GMT

Whenever I want to send or receive a msg on text with more than one receipient, I have to turn the data on. I don't have to if just sending to one person, why is this the case? I have double checked my mobile setting and they are correct.

Re: Group text msg not working

gblackma — Sun, 08 Mar 2020 00:35:46 GMT

@J0HN is this with all group text messages or just the mms ones? What's the make and model of your phone? Thanks.

@J0HN wrote:
Whenever I want to send or receive a msg on text with more than one receipient, I have to turn the data on. I don't have to if just sending to one person, why is this the case? I have double checked my mobile setting and they are correct.

Re: Group text msg not working

Dunkman — Sun, 08 Mar 2020 00:39:21 GMT

@J0HN

It could be an issue with different users of phones /IOS within your group message. ie. iphones and androids, etc. Are you using iphone and imessage?

Re: Group text msg not working

will13am — Sun, 08 Mar 2020 00:47:38 GMT

@J0HN SMS is an archaic standard that has severe limitations. To send group messages, the MMS standard is required, otherwise you get a batch of individual text messages sent to each person in the group. This is why you need to enable data to process group text. So there's nothing wrong with anything.

Re: Group text msg not working

ShawnC13 — Sun, 08 Mar 2020 00:57:13 GMT

@J0HN wrote:
Whenever I want to send or receive a msg on text with more than one receipient, I have to turn the data on. I don't have to if just sending to one person, why is this the case? I have double checked my mobile setting and they are correct.

That means in your settings you have group messaging turned to MMS which requires data to be turned on (but does not count against monthly data and can still be sent even if your plan doesn't have data) Sending group messaging as an MMS allows the whole group to see all the responses. If you change your group message to go out as an SMS you will send out the same text to multiple people but you are the only one to receive the replies.

To change this setting if on Android open your messaging app >>>settings>>>advanced>>>group messaging

Re: Group text msg not working

ChuckYeah — Sun, 08 Mar 2020 01:00:40 GMT

@J0HN @I am having the same issue so this may be a system issue. I'm looking into it as we speak, but have not found a solution.

Re: Group text msg not working

emjhay287 — Sun, 08 Mar 2020 01:03:19 GMT

This just happen to me now. It was working earlier today

Re: Group text msg not working

Korth — Sun, 08 Mar 2020 01:45:32 GMT

@J0HN

Yes, you need data on.

Multi-contact SMS becomes MMS because of the extra "envelope" bytes needed to address each recipient, these extra-SMS bytes are appended as a special sort of "attachment" onto the message body.

MMS requires active cellular data but does not consume any of your billable (plan or add-on) data provisions. Each MMS will be reported in Self-Serve data usage as an "MMS Event" which consumes 0.000MB.

I suspect any "strange" differences you may have observed between single-address and multi-address messages are likely from your SMS/MMS software sometimes sending GSM-based text protocols across cellular and sometimes sending text-over-data across WiFi/etc. You can install different software if you like.

Re: Group text msg not working

Luddite — Sun, 08 Mar 2020 01:42:13 GMT

@emjhay287 @ChuckYeah Suspect MMS will be affected by the data outage some are experiencing. Try using 3G instead of LTE; it's working for me.

Re: Group text msg not working

lillian_harper — Tue, 08 Sep 2020 17:04:11 GMT

I receive group texts and can not open them without turning on data.

Re: Group text msg not working

lillian_harper — Tue, 08 Sep 2020 17:05:55 GMT

Samsung SM-J120W

Re: Group text msg not working

lillian_harper — Tue, 08 Sep 2020 17:07:20 GMT

SAMSUNG

SM-J120W

Re: Group text msg not working

Anonymous — Tue, 08 Sep 2020 17:11:58 GMT

@lillian_harper wrote:
I receive group texts and can not open them without turning on data.

That is correct. They are being sent to you via MMS...not SMS. Requires cell data to be on. Or you might have an option to automatically transfer MMS which flips quickly in and out of cell data to send and receive MMS messages.