topic Re: Missing notifications. in Get Support

Missing notifications.

dabr — Wed, 05 Jan 2022 14:49:39 GMT

So yesterday I noticed that I was not getting any notifications all day, including accepted solutions and responses to threads I had posted to. Most of the time I was only aware that there was no notifications happening because I happened to be logged into the community forum the time and noticed responses to these threads.

I started to receive a couple of notices last night and thought I would wait to see if everything got reset this morning. That doesn't appear to have happened, all the posts from most of yesterday are still missing. While this isn't a big deal, I was wondering if anyone else had this issue too and what (if anything), they did to rectify it.

On another note, I was hoping someone in the community would clarify about changing CC on file for payment. This relates to something @CalgaryBen posted recently about Amex offering $10 account credit for making 3x$30 payments to mobile providers. Many thanks to CalgaryBen for detailing how to take advantage of this even if the payment due is less than $30.

So my question is, my registered (PM account) Amex CC didn't get this offer, but a family member's Amex CC did. I just wanted to make sure if I go ahead and change the CC on file, which means changing the name for the card, that there would be no issue even though the phone accounts are in my name. My understanding is that it won't, but thought I should check before I make the changes.

Apologies for the lengthy post (not a fan of long posts, unless it's posted in 'Lounge' section).

Thanks.

Re: Missing notifications.

Anonymous — Tue, 26 Nov 2019 19:46:58 GMT

Maybe fully log out, clear cache, maybe even this site cookies and exit and come back and log in again and see what happens.

Do you mean the little notification pop-ups lower right? The number above the bell? Email notifications? All?

Families use one card for all their accounts so I don't see why you couldn't change the card. Remove card. Add card. Turn on autopay. Keep an eye out for autopay features but they should stick around.

Re: Missing notifications.

CalgaryBen — Tue, 26 Nov 2019 19:48:07 GMT

@dabr wrote:
I just wanted to make sure if I go ahead and change the CC on file, which means changing the name for the card, that there would be no issue even though the phone accounts are in my name. My understanding is that it won't, but thought I should check before I make the changes.

Shouldn't be a problem. I temporarily put my AmEx (under my name) into my son's account (in his name, but under my control), did the top-up, and then restored the previous card (also under my name).

I don't think the name registered with PM really has any significance!

Re: Missing notifications.

dabr — Tue, 26 Nov 2019 19:49:36 GMT

@CalgaryBen wrote:
@dabr wrote:
I just wanted to make sure if I go ahead and change the CC on file, which means changing the name for the card, that there would be no issue even though the phone accounts are in my name. My understanding is that it won't, but thought I should check before I make the changes.
Shouldn't be a problem. I temporarily put my AmEx (under my name) into my son's account (in his name, but under my control), did the top-up, and then restored the previous card (also under my name).

I don't think the name registered with PM really has any significance!

Thanks, appreciate the tip:)

Re: Missing notifications.

CalgaryBen — Tue, 26 Nov 2019 19:49:41 GMT

@Anonymous wrote:
Remove card. Add card. Turn on autopay.

Or, if there's already a card enrolled for AutoPay, just use the "replace card" feature and get 'er done in one step!

Re: Missing notifications.

dabr — Tue, 26 Nov 2019 19:54:19 GMT

@Anonymous wrote:

Maybe fully log out, clear cache, maybe even this site cookies and exit and come back and log in again and see what happens.
Do you mean the little notification pop-ups lower right? The number above the bell? Email notifications? All?
Families use one card for all their accounts so I don't see why you couldn't change the card. Remove card. Add card. Turn on autopay. Keep an eye out for autopay features but they should stick around.

I always am in incognito mode so cookies and cache shouldn't be an issue. Yes all notifications (bell) which also automatically notifiy via my email (unless I unsubscribe to that particular thread). But looks like I'm getting them right now as your response and CalgaryBen's came through.

Re: Missing notifications.

dabr — Tue, 26 Nov 2019 19:54:53 GMT

@CalgaryBen wrote:
@Anonymous wrote:
Remove card. Add card. Turn on autopay.
Or, if there's already a card enrolled for AutoPay, just use the "replace card" feature and get 'er done in one step!

Thanks, will do!

Re: Missing notifications.

Anonymous — Tue, 26 Nov 2019 20:55:26 GMT

@CalgaryBen wrote:
@Anonymous wrote:
Remove card. Add card. Turn on autopay.
Or, if there's already a card enrolled for AutoPay, just use the "replace card" feature and get 'er done in one step!

Haven't I read on several occassions to remove card when updating/replacing? So we'll see how dabr makes out.

Thanks for chiming in CalgaryBen. I don't do the Apple thing but your input is always invaluable.

dabr: you can selectively turn off email notifications. I only get them for pm's.

Re: Missing notifications.

dabr — Wed, 27 Nov 2019 00:38:56 GMT

@Anonymous wrote:
@CalgaryBen wrote:
@Anonymous wrote:
Remove card. Add card. Turn on autopay.
Or, if there's already a card enrolled for AutoPay, just use the "replace card" feature and get 'er done in one step!
Haven't I read on several occassions to remove card when updating/replacing? So we'll see how dabr makes out.
Thanks for chiming in CalgaryBen. I don't do the Apple thing but your input is always invaluable.
dabr: you can selectively turn off email notifications. I only get them for pm's.

Just to update on changing the CC, I made the changes on one account by removing the CC on file and then added the new card. On the second account I thought I would try 'replacing' the card on file and then proceeded to add the new card. In both instances I had no issues, except for PM's website taking a long time to finish. So doing either removing or replacing the CC on file works equally well.

I am aware that I can turn off the email notifications and on some threads (which become too long), I have done that, but thanks for the information.

Re: Missing notifications.

Anonymous — Wed, 27 Nov 2019 00:45:39 GMT

Nice update. So autopay stayed on in both situations without doing anything?

Re: Missing notifications.

dabr — Wed, 27 Nov 2019 00:48:32 GMT

@Anonymous wrote:
Nice update. So autopay stayed on in both situations without doing anything?

Yes both show autopay is on.