topic Re: Texting/SIM card issue? in Get Support

Texting/SIM card issue?

Islandgirl56 — Wed, 05 Jan 2022 14:49:39 GMT

Hi,

I am a fairly new convert to Public mobile. I did the switch last month & everything seemed fine. Just over the last couple of days though I am having trouble sending texts.The only way I can force a text to send is to remove the SIM card, wait, re-insert it, power phone back on & then the text will send. Any suggestions?

Re: Texting/SIM card issue?

CannonFodder — Sat, 07 Mar 2020 21:18:19 GMT

@Islandgirl56 What kind of phone? Which plan are you on? Is the issue with SMS texts, or MMS(pics and/or video included) texts?

Re: Texting/SIM card issue?

Doomsday — Sat, 07 Mar 2020 21:28:02 GMT

Is it not sending to someone specific or everyone?

Re: Texting/SIM card issue?

Islandgirl56 — Sat, 07 Mar 2020 21:30:09 GMT

It's an iphone 5s. I am on the $15 plan. Yesterday it was an mms message, but today I was just tryng to send a regular text.

Re: Texting/SIM card issue?

gblackma — Sat, 07 Mar 2020 21:30:51 GMT

@Islandgirl56 Did you just pay for your plan? It may not have reset properly Try these tricks:

Put your phone into aeroplane mode for 5 minutes, take it off and restart your phone.
From with your self service account place,your phone on lost/stolen for 5 minutes, take it off and restart.
Use the add one time payment option to add $1 to your self service account . And restart.

If none of these helps, contact a moderator and explain your situation. Click on the green questionmark in the white circle at the bottom right of your screen. This connects to the autobot Simon. Type moderator and follow the prompts to get to one. (CLICK on account specific question and human and submit a ticket)

@Islandgirl56 wrote:
Hi,
I am a fairly new convert to Public mobile. I did the switch last month & everything seemed fine. Just over the last couple of days though I am having trouble sending texts.The only way I can force a text to send is to remove the SIM card, wait, re-insert it, power phone back on & then the text will send. Any suggestions?

Re: Texting/SIM card issue?

Islandgirl56 — Sat, 07 Mar 2020 21:31:04 GMT

Different people.

Re: Texting/SIM card issue?

CannonFodder — Sat, 07 Mar 2020 21:31:29 GMT

@Islandgirl56 Any chance you're using iMessage, and MAYBE need to change the settings to "SMS" for that app?

Re: Texting/SIM card issue?

Islandgirl56 — Sat, 07 Mar 2020 21:33:07 GMT

No I didn't just pay. I switched over last month & checked to make sure everything worked okay, which it did until the last couple of days.

Re: Texting/SIM card issue?

Islandgirl56 — Sat, 07 Mar 2020 21:34:28 GMT

I have both imessage and sms enabled to make sure they both work.

Re: Texting/SIM card issue?

gblackma — Sat, 07 Mar 2020 21:37:28 GMT

@Islandgirl56 enable mms and group messaging. Use this guide to troubleshoot your settings https://osxdaily.com/2016/05/12/fix-iphone-not-sending-text-messages-sms/

Re: Texting/SIM card issue?

CannonFodder — Sat, 07 Mar 2020 21:42:19 GMT

@Islandgirl56 Do the other parts of your service work, i.e. making & receiving phone calls, and using data? Is texting the ONLY problem? I think what @gblackma is getting at, with the mention of adding $1 and restarting, is that if you're on autopay, MAYBE your account didn't renew properly, and trying that may jump-start your service.

Re: Texting/SIM card issue?

Islandgirl56 — Sat, 07 Mar 2020 21:45:04 GMT

mms & group is enabled as well.

Re: Texting/SIM card issue?

Islandgirl56 — Sat, 07 Mar 2020 21:45:59 GMT

Texting seems to be the only problem. calling works fine.

Re: Texting/SIM card issue?

Islandgirl56 — Sat, 07 Mar 2020 21:48:44 GMT

Thanks for everyones help. I'll think I'll chalk it up to poor signal right now as my phone just lost service 😞

Re: Texting/SIM card issue?

gblackma — Sat, 07 Mar 2020 21:52:49 GMT

Have you tried any of the tricks that I suggested @Islandgirl56 ? It may be that your payment cycle reset may not have worked as it should have. The tricks suggested should kickstart your service. Try sending a mms text after each of them. Contact the moderators if they don't work.

Re: Texting/SIM card issue?

CannonFodder — Sat, 07 Mar 2020 21:55:36 GMT

@Islandgirl56 wrote:
Thanks for everyones help. I'll think I'll chalk it up to poor signal right now as my phone just lost service 😞

Well, being in an area with a weak signal can definitely cause issues with service(I know, because I live in just such an area), but you previously said it worked fine for about a month, so that SHOULDN'T be the issue.....

Re: Texting/SIM card issue?

CannonFodder — Sat, 07 Mar 2020 21:59:37 GMT

@Islandgirl56 wrote:
The only way I can force a text to send is to remove the SIM card, wait, re-insert it, power phone back on & then the text will send. Any suggestions?

This sort of "jumping through hoops" SHOULD NOT be necessary, but if you're in an area of weak signal strength, from personal experience, I suggest you move around to another room, and try that. In my case, there are certain parts of our place that get VERY poor, or zero, reception, whereas other parts are fine.

Re: Texting/SIM card issue?

Islandgirl56 — Sun, 08 Mar 2020 03:38:05 GMT

@gblackmaI have not tried to kickstart my service as you suggested. I don't think that's the issue as everything else on the phone works as it should.

Re: Texting/SIM card issue?

Islandgirl56 — Sun, 08 Mar 2020 03:40:35 GMT

@CannonFodderI totally did this. I even went outside onto our upper outside deck & it didn't work. Also I was at work, in a completely different location & could not send text message yesterday.

Re: Texting/SIM card issue?

gblackma — Sun, 08 Mar 2020 03:44:46 GMT

@Islandgirl56 contact the moderators then, and ask them to reset your SIM.

@Islandgirl56 wrote:
@gblackmaI have not tried to kickstart my service as you suggested. I don't think that's the issue as everything else on the phone works as it should.