topic Voicemail not working in Get Support

Voicemail not working

HJSMTL — Wed, 05 Jan 2022 14:49:12 GMT

I can access my voicemail, but it’s not activating when someone calls me.... the phone rings for 4 or 5 rings, then hangs up. Was working fine a couple of weeks ago. Went through all menus but everything seems correct, same as it’s always been.

Re: Voicemail not working

CannonFodder — Sat, 07 Mar 2020 09:03:49 GMT

@HJSMTL Maybe read through this thread.... hopefully it has the information you need:

https://productioncommunity.publicmobile.ca/t5/Getting-Started/Voicemail-won-t-answer/m-p/252608#M44552

Re: Voicemail not working

gblackma — Sat, 07 Mar 2020 10:18:11 GMT

You may have enabled call forwarding by mistake @HJSMTL . Use this link to see how to take it off https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-To-Use-Your-Phone-and-Plan-Features/ta-p/249348

Re: Voicemail not working

Leethalgent — Sat, 07 Mar 2020 10:34:30 GMT

Have tryed pulling your SIM out after you shut your phone down . Remove SIM restart phone then power off again . Reinstall SIM and turn phone on again . I have had to do this with other Sims and phones . Kinda like router reset. What are you running for devices ? Samsung .. there online support is amazing and really care .

Re: Voicemail not working

Nezgar — Sat, 07 Mar 2020 15:44:01 GMT

Dial these numbers to undo/reset any changes to call forward that might have been inadvertently set, and then see if calls can then reach voicemail:

##21#

##004#

Before you do that, if you are curious, dial each of these numbers to query what number comes up - normally it should return a voicemail access phone number ending in 4001:

*#21#

*#61#

*#62#

*#67#