topic Re: Data Add-on in Get Support

Data Add-on

jennawilliams1 — Wed, 05 Jan 2022 14:48:56 GMT

I have 7 days left in my 30 day term and I've used all my data. If I add an add-on with more data but do not end up using the entire amount, will I lose the extra data when my term renews?

Re: Data Add-on

gblackma — Fri, 06 Mar 2020 18:39:02 GMT

No @jennawilliams1 The data addon does not expire until used up.

@jennawilliams1 wrote:
I have 7 days left in my 30 day term and I've used all my data. If I add an add-on with more data but do not end up using the entire amount, will I lose the extra data when my term renews?

Re: Data Add-on

Anonymous — Fri, 06 Mar 2020 18:35:55 GMT

@jennawilliams1 wrote:
I have 7 days left in my 30 day term and I've used all my data. If I add an add-on with more data but do not end up using the entire amount, will I lose the extra data when my term renews?

No. The remainder will just sit in your account waiting for you to run out of your plan data next time.

Re: Data Add-on

ShawnC13 — Fri, 06 Mar 2020 18:36:52 GMT

@jennawilliams1 wrote:
I have 7 days left in my 30 day term and I've used all my data. If I add an add-on with more data but do not end up using the entire amount, will I lose the extra data when my term renews?

You will not lose the unused portion of your data add-on. Add-ons (except for 10 day US Roaming) stay on the account until they are fully consumed.

Re: Data Add-on

mpcdesign — Fri, 06 Mar 2020 18:39:59 GMT

@jennawilliams1 , curious, how much data do you use? For the amount of money adding an add-on is kinda expensive for me though, maybe upgrading to a different plan may be the best scenario....unless, this was a one-time thing. But, if your data is typically getting close to maxing out, yeah, that extra add-on could get you many Starbucks coffees!

Re: Data Add-on

gblackma — Fri, 06 Mar 2020 18:41:50 GMT

@jennawilliams1 here is a guide on how to buy addons https://www.publicmobile.ca/en/on/get-help/articles/purchase-add-ons-using-your-self-serve-account

Re: Data Add-on

jennawilliams1 — Fri, 06 Mar 2020 19:12:33 GMT

This has been the first time in 6 months that I have come close, I ended up using extra as the internet at my place was out for five days 😕 It's back up and running now though

@mpcdesign wrote:
@jennawilliams1 , curious, how much data do you use? For the amount of money adding an add-on is kinda expensive for me though, maybe upgrading to a different plan may be the best scenario....unless, this was a one-time thing. But, if your data is typically getting close to maxing out, yeah, that extra add-on could get you many Starbucks coffees!