topic top up in Get Support

top up

marcywilliams — Wed, 05 Jan 2022 14:48:31 GMT

I topped up my phone twice in the last few days and it is telling me that my account is suspended

Re: top up

Staliger — Thu, 05 Mar 2020 23:50:27 GMT

@marcywilliams wrote:
I topped up my phone twice in the last few days and it is telling me that my account is suspended

@marcywilliams Check your self-service account. Does it have enough fuunds now? There should be Activation button you can press to resume your service.

Re: top up

gblackma — Thu, 05 Mar 2020 23:56:06 GMT

@marcywilliams can you access your self service account? If you can , use this link to see how to reactivate your account. https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Is-there-actually-a-reactivate-account-link-button-in-my-account/m-p/506453/highlight/true#M43127

@marcywilliams wrote:
I topped up my phone twice in the last few days and it is telling me that my account is suspended

Re: top up

popping — Fri, 06 Mar 2020 01:14:54 GMT

@marcywilliams

In addition to what @Staliger said. You can call 611 from your phone to check account status, add voucher and reactivate your plan.

Re: top up

hairbag1 — Fri, 06 Mar 2020 02:56:31 GMT

@marcywilliams wrote:
I topped up my phone twice in the last few days and it is telling me that my account is suspended

If your phone features are still working and if your 30 day plan is due to renew itself tonight...do nothing. As long as you have sufficient money in Available Funds or a valid credit card set to autopay, your PM account will renew itself over night.

Let us know if that works.

Re: top up

mpcdesign — Fri, 06 Mar 2020 21:59:27 GMT

@marcywilliams, in your self-serve account, make sure you have Available funds.

You mentioned that you topped up twice. Do you mean you added twice the funds into Public Mobile? So, in my example, if I topped up twice, I would have $124 as available funds. If so, that's ok. Public Mobile will hit the funds first before your credit card. I prefer Public Mobile hitting my funds versus my credit cards though because I know my plan is renewed. I had issued the other way around in the past!