topic Data usage?? in Get Support

Data usage??

Capnjon — Wed, 05 Jan 2022 14:48:22 GMT

I get messages saying I have used 95% of my data usage. I ONLY use this phone for an occasional phone call. I do not text, message, play games or do anything other than as an emergency phone. Why am I being told that I'm using data, when I'm not ?

Re: Data usage??

Staliger — Thu, 05 Mar 2020 20:26:30 GMT

@Capnjon Is your data off on your phone? If on, your apps could update themselves. Check your self-service account. How many MB/GB is left ?

Re: Data usage??

dabr — Thu, 05 Mar 2020 20:27:22 GMT

@Capnjon wrote:
I get messages saying I have used 95% of my data usage. I ONLY use this phone for an occasional phone call. I do not text, message, play games or do anything other than as an emergency phone. Why am I being told that I'm using data, when I'm not ?

Your updates could be using data unless you have enabled them to update on wifi only. Also have you restricted your background data too? For more control turn your data off until you need it.

Re: Data usage??

gblackma — Thu, 05 Mar 2020 20:28:08 GMT

@Capnjon Could you please check to see if your WiFi is turned off? Thanks.

@Capnjon wrote:
I get messages saying I have used 95% of my data usage. I ONLY use this phone for an occasional phone call. I do not text, message, play games or do anything other than as an emergency phone. Why am I being told that I'm using data, when I'm not ?

Re: Data usage??

Triguy — Thu, 05 Mar 2020 20:33:17 GMT

Make sure you turn off auto updates for apps and also turn off gps.

https://www.publicmobile.ca/en/on/get-help/articles/managing-your-data-usage

Re: Data usage??

ChuckYeah — Thu, 05 Mar 2020 20:36:42 GMT

@Capnjon Resetting and upgrading my old phone for private sale once cost me 120 MB or my 250MB on one of my accounts. If you're not using picture messaging or group messaging, just turn data off or maybe turn it on when you want to use it.

Key is to ensure your data is off. After that disappointment, I checked it every time I turned it on. Now I am in a habit of turning it on and off as I need it and I do not worry about it any more.

Out of curiousity, when was your last renewal date or is this your first month?

Re: Data usage??

ChuckYeah — Thu, 05 Mar 2020 20:38:00 GMT

@gblackma wrote:
@Capnjon Could you please check to see if your WiFi (@gblackma meant data) is turned off? Thanks.
@Capnjon wrote:
I get messages saying I have used 95% of my data usage. I ONLY use this phone for an occasional phone call. I do not text, message, play games or do anything other than as an emergency phone. Why am I being told that I'm using data, when I'm not ?

Re: Data usage??

dabr — Thu, 05 Mar 2020 20:40:33 GMT

@ChuckYeah wrote:
@gblackma wrote:
@Capnjon Could you please check to see if your WiFi (@gblackma meant data) is turned off? Thanks.
@Capnjon wrote:
I get messages saying I have used 95% of my data usage. I ONLY use this phone for an occasional phone call. I do not text, message, play games or do anything other than as an emergency phone. Why am I being told that I'm using data, when I'm not ?

Lol! Good catch @ChuckYeah I didn't notice the wifi and read it as data, but I'm sure that's what @gblackma meant:)

Re: Data usage??

gblackma — Thu, 05 Mar 2020 20:47:12 GMT

@ChuckYeah , @dabr I actually meant WiFi. I inadvertently turned off my WiFi off last month and ran through a 100 megs of data before I realized what I had done.

Re: Data usage??

scorpio17 — Thu, 05 Mar 2020 20:49:14 GMT

GPS does not drain your data. Only some aps, like Google Maps, could do it and these aps drain data with and without GPS. You could use Google Maps in WiFi only mode and save data. No need to turn off GPS.

@Triguy wrote:
Make sure you turn off auto updates for apps and also turn off gps.
https://www.publicmobile.ca/en/on/get-help/articles/managing-your-data-usage

Re: Data usage??

dabr — Thu, 05 Mar 2020 20:50:17 GMT

@gblackma wrote:
@ChuckYeah , @dabr I actually meant WiFi. I inadvertently turned off my WiFi off last month and ran through a 100 megs of data before I realized what I had done.

Of course, having wifi off would mean all the updates and apps would need to use data! Makes sense;)