topic Re: Data in Get Support

Data

abbygrace — Wed, 05 Jan 2022 14:48:17 GMT

Hey,

So ever since I got on this plan just under a year ago, when I turn on data ir never works on Instagram and Safari? It works for nearly any other app. I make sure I turn it on for Instagram and Safari in my settings but then I open Instagram, see that then data isn’t working for it, go back to settings and see it’s switched off for Instagram and Safari even though i has just switched it on?

Thanks !

Re: Data

Triguy — Thu, 05 Mar 2020 20:06:07 GMT

Have you tried turning on airplane mode and then turning if off to see if it will trigger your data ?

Re: Data

ddeep91 — Thu, 05 Mar 2020 20:06:54 GMT

@abbygrace wrote:
Hey,
So ever since I got on this plan just under a year ago, when I turn on data ir never works on Instagram and Safari? It works for nearly any other app. I make sure I turn it on for Instagram and Safari in my settings but then I open Instagram, see that then data isn’t working for it, go back to settings and see it’s switched off for Instagram and Safari even though i has just switched it on?
Thanks !

@abbygrace try deleting Instagram and reinstalling it and see if Instagram gets fixed?

for Safari could it be a bug? what iPhone do you have?

Re: Data

abbygrace — Thu, 05 Mar 2020 20:09:13 GMT

@ddeep91 wrote:
@abbygrace wrote:
Hey,
So ever since I got on this plan just under a year ago, when I turn on data ir never works on Instagram and Safari? It works for nearly any other app. I make sure I turn it on for Instagram and Safari in my settings but then I open Instagram, see that then data isn’t working for it, go back to settings and see it’s switched off for Instagram and Safari even though i has just switched it on?
Thanks !
@abbygrace try deleting Instagram and reinstalling it and see if Instagram gets fixed?
for Safari could it be a bug? what iPhone do you have?

I’ve already tried that 😞

IPhone 6

Re: Data

ddeep91 — Thu, 05 Mar 2020 20:10:18 GMT

@abbygrace wrote:
@ddeep91 wrote:
@abbygrace wrote:
Hey,
So ever since I got on this plan just under a year ago, when I turn on data ir never works on Instagram and Safari? It works for nearly any other app. I make sure I turn it on for Instagram and Safari in my settings but then I open Instagram, see that then data isn’t working for it, go back to settings and see it’s switched off for Instagram and Safari even though i has just switched it on?
Thanks !
@abbygrace try deleting Instagram and reinstalling it and see if Instagram gets fixed?
for Safari could it be a bug? what iPhone do you have?

I’ve already tried that 😞
IPhone 6

Try To clear your history and cookies, tap Settings > Safari > Clear History and Website Data. Clearing your history, cookies, and browsing data from Safari won't change your AutoFill information.
Try To remove other stored information, tap Settings > Safari > Advanced > Website Data > Remove All Website Data.

Re: Data

abbygrace — Thu, 05 Mar 2020 20:12:22 GMT

@Triguy wrote:
Have you tried turning on airplane mode and then turning if off to see if it will trigger your data ?

Tried that, didn’t work 😞

Its like I’ll switch Safari and Instagram on in my settings, close then settings app and then immediately open the settings app and both have been switched off again !

Re: Data

abbygrace — Thu, 05 Mar 2020 20:18:02 GMT

@ddeep91 wrote:
@abbygrace wrote:
@ddeep91 wrote:
@abbygrace wrote:
Hey,
So ever since I got on this plan just under a year ago, when I turn on data ir never works on Instagram and Safari? It works for nearly any other app. I make sure I turn it on for Instagram and Safari in my settings but then I open Instagram, see that then data isn’t working for it, go back to settings and see it’s switched off for Instagram and Safari even though i has just switched it on?
Thanks !
@abbygrace try deleting Instagram and reinstalling it and see if Instagram gets fixed?
for Safari could it be a bug? what iPhone do you have?

I’ve already tried that 😞
IPhone 6
Try To clear your history and cookies, tap Settings > Safari > Clear History and Website Data. Clearing your history, cookies, and browsing data from Safari won't change your AutoFill information.
Try To remove other stored information, tap Settings > Safari > Advanced > Website Data > Remove All Website Data.

Tried that.... still nothing. I don’t even have the chance to open Safari because as soon as I close the settings app after switching data on for Safari and Instagram, it automatically switches them both back off !

Re: Data

gblackma — Thu, 05 Mar 2020 20:26:13 GMT

@abbygrace try this link to see if it helps to fix safari https://www.easeus.com/ios-tips/fix-ios-11-safari-not-working.html

And this one for Instagram

https://www.ikream.com/how-to-fix-instagram-that-keeps-crashing-on-the-iphone-se-easy-steps-27811

Re: Data

Staliger — Thu, 05 Mar 2020 20:22:46 GMT

@abbygrace Did it happen to your phone when you used not PM sim?

Re: Data

abbygrace — Thu, 05 Mar 2020 20:25:05 GMT

@Staliger wrote:
@abbygrace Did it happen to your phone when you used not PM sim?

I’ve only used PM

Re: Data

DOA — Thu, 05 Mar 2020 20:40:56 GMT

Try resetting network settings since you've tried everything else.

Go with the Settings App.
Tap General.
Scroll down the screen and tap on Reset.
Tap on Reset Network Settings

Re: Data

ddeep91 — Thu, 05 Mar 2020 20:47:54 GMT

@abbygrace wrote:
@Staliger wrote:
@abbygrace Did it happen to your phone when you used not PM sim?
I’ve only used PM

@abbygrace

Try doing a Soft Reset on your iphone6

Press and hold, Home button + Power button.
When your iPhone shuts off and begins to restart , release held keys when you see the silver Apple logo.

If it still does not work, Your last resort will be backing up everything on Itunes and doing a factory reset of your phone.

Re: Data

fujiyama — Thu, 05 Mar 2020 21:01:11 GMT

Check to see if it has anything to do with background data restrictions or Low Data mode.

Here's a link to help with those two settings.

Also another link here with things you could try. I suggest only trying the first 7 methods, if it doesn't work by that point you should consider a "backup and restore", then a factory reset.

Re: Data

scorpio17 — Thu, 05 Mar 2020 21:03:01 GMT

If nothing helped you could try factory reset.

Tried that.... still nothing. I don’t even have the chance to open Safari because as soon as I close the settings app after switching data on for Safari and Instagram, it automatically switches them both back off !

Re: Data

CannonFodder — Thu, 05 Mar 2020 21:07:02 GMT

I know almost nothing about iOS, so I'm confused about this talk of turning data on or off for individual apps. I would think that although you CAN turn data off for apps that you find are sucking up too much of it, I'm kind of blown away that something as commonly used as a web browser would have this kind of issue. Speaking of which, isn't there an iOS version of Chrome available, and maybe the OP could try that instead of Safari?

Re: Data

CannonFodder — Thu, 05 Mar 2020 21:17:05 GMT

@abbygrace Have you done any searching on the 'net for fixes for this issue?

After doing a little looking, one site mentioned that an iOS update fixes that issue, and here's another site with several potential hints on how to possibly fix the problem: https://www.imyfone.com/iphone-issues/iphone-cellular-data-keeps-turning-off/