topic Re: Porting to Telus - incorrect account #? in Get Support

Porting to Telus - incorrect account #?

Sennis — Wed, 05 Jan 2022 14:48:13 GMT

I'm trying to port my number over to Telus. When their team puts in my PM acct #, it says "incorrect account number". It shouldn't be that hard to do, right? It's just the account number that shows up in the self-serve portal.

Re: Porting to Telus - incorrect account #?

ChuckYeah — Sat, 23 Nov 2019 21:33:36 GMT

@Sennis @Double check what you sent them. There are a lot of 0s in there. See if you missed one

Re: Porting to Telus - incorrect account #?

Sennis — Sat, 23 Nov 2019 21:35:15 GMT

I did. I double, triple, and quadruple checked. I 100% gave them the right number.

Re: Porting to Telus - incorrect account #?

Luddite — Sat, 23 Nov 2019 21:40:52 GMT

@Sennis wrote:
I did. I double, triple, and quadruple checked. I 100% gave them the right number.

PM account must be active to port out. PM account numbers have 14 digits.

Re: Porting to Telus - incorrect account #?

Sennis — Sat, 23 Nov 2019 22:41:44 GMT

Yes, the account is still active, and I gave them the 14 digit acct #.