topic Re: Billing in Get Support

Billing

Fgomes — Wed, 05 Jan 2022 14:48:03 GMT

I have an autopay account with You but as my plan of $25 I should be paying $23 instead. I am alway charged with $25 in fact last billl I was debited $25.99 .....as per your website payments history it shows credit of $2 but I never got a credit in my bank account...what is happening ..there is no customer service to talk to...do I get the credit in my bank accounts please respond ..

Re: Billing

computergeek541 — Sat, 23 Nov 2019 06:03:28 GMT

@Fgomes wrote:
I have an autopay account with You but as my plan of $25 I should be paying $23 instead. I am alway charged with $25 in fact last billl I was debited $25.99 .....as per your website payments history it shows credit of $2 but I never got a credit in my bank account...what is happening ..there is no customer service to talk to...do I get the credit in my bank accounts please respond ..

There is customer service to discuss this with, just not over the phone.

When there are missing credits, you need to open a ticket by using https://publicmobile.ca.ada.support/chat/ . Once you've opened that link, type in "rep".

Re: Billing

Dunkman — Sat, 23 Nov 2019 05:57:39 GMT

@Fgomes

Maybe screenshot your payment history page. That would provide more information.

Don't forget that you have to pay taxes on top of the plan fee.

For example, $23 x 13% tax = $25.99

So, you might be charged properly.....

Re: Billing

Anonymous — Sat, 23 Nov 2019 06:03:30 GMT

@Fgomes wrote:
I have an autopay account with You but as my plan of $25 I should be paying $23 instead. I am alway charged with $25 in fact last billl I was debited $25.99 .....as per your website payments history it shows credit of $2 but I never got a credit in my bank account...what is happening ..there is no customer service to talk to...do I get the credit in my bank accounts please respond ..

Money almost never flows back to your payment method. The rewards reduce the plan cost and you get charged the according taxes on that as above.

Re: Billing

computergeek541 — Sat, 23 Nov 2019 06:15:10 GMT

@Dunkman wrote:
@Fgomes
Maybe screenshot your payment history page. That would provide more information.

Don't forget that you have to pay taxes on top of the plan fee.
For example, $23 x 13% tax = $25.99

So, you might be charged properly.....

I believe that the charges might not be right. When someone says the "last bill", I realize that means the one that just past, but because the member is using an amount as a of point of comparison to prove a point, I beleive that $25.99 could be the amount that has usually been charged, but not this tijme. @Fgomes , can you clarify?

Re: Billing

geopublic — Sat, 23 Nov 2019 06:06:45 GMT

@Fgomes Your credit card statement shows you PM renewal cost plus tax. The payment history link on your selfserve only shows the amount without any taxes applied.