topic Re: trouble with reactivation in Get Support

trouble with reactivation

Themeon — Wed, 05 Jan 2022 14:47:59 GMT

It has only been 30 days since I suspended my account , however , I now need to reactivate it . So 2 days ago, I submitted payment via credit card. My account do say that Dynanic autopay is active. I did not receive any message - confirming my payment. Also, my phone has not been reactivated still!

Tonight I attempted to submit payment again , since my account is still saying that I owe $40. Still no confirmation of payment received. Please help! Cindy

Re: trouble with reactivation

popping — Sat, 23 Nov 2019 02:37:22 GMT

@Themeon wrote:
It has only been 30 days since I suspended my account , however , I now need to reactivate it . So 2 days ago, I submitted payment via credit card. My account do say that Dynanic autopay is active. I did not receive any message - confirming my payment. Also, my phone has not been reactivated still!
Tonight I attempted to submit payment again , since my account is still saying that I owe $40. Still no confirmation of payment received. Please help! Cindy

What is the amount of available fund on your overview page?

PM will not give you any reward on reactivation. PM needs $40 to reactivate your account.

After adding fund, you need to click on the reactivate my plan button to get your phone working again.

Re: trouble with reactivation

totalUser — Sat, 23 Nov 2019 03:07:18 GMT

Did you restart your phone?

Would you mind taking a screenshot of your payment history for the last 30 days. Please zoom out stative info.

If there is reactivate button you should press it, if you have enough funds and it still takes you to payment page make $1 payment, then restart your phone

Re: trouble with reactivation

geopublic — Sat, 23 Nov 2019 03:29:58 GMT

@Themeon You need to hit the reactivate button otherwise the PM will not automatically process your payment.

Re: trouble with reactivation

elve — Sun, 26 Jan 2020 06:43:09 GMT

One month ago, I reacted my plan. However, in the end of this month, when I need to pay again, my plan has automatically been deactivated. I have already set up auto pay, but I didn't receive any payment announcement. In the self service webset page, I realized that my plan has been deactivated, so I clicked the reactive button and made a payment. However, it haven't been reacted even though I made a payment. And, my payment went into available funds.

how could I react my plan and pay from available funds?

please help

Re: trouble with reactivation

geopublic — Sun, 26 Jan 2020 06:45:45 GMT

@elve wrote:
One month ago, I reacted my plan. However, in the end of this month, when I need to pay again, my plan has automatically been deactivated. I have already set up auto pay, but I didn't receive any payment announcement. In the self service webset page, I realized that my plan has been deactivated, so I clicked the reactive button and made a payment. However, it haven't been reacted even though I made a payment. And, my payment went into available funds.

how could I react my plan and pay from available funds?
please help

@elve Try adding $1 to your account to see if it reactivates your plan.

Re: trouble with reactivation

elve — Sun, 26 Jan 2020 06:51:19 GMT

I have already add 6 dollars in my account, but it doesn't work!

Re: trouble with reactivation

geopublic — Sun, 26 Jan 2020 06:56:11 GMT

@elve wrote:
I have already add 6 dollars in my account, but it doesn't work!

@elve in that case best to submit a ticket to PM for help.

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking the icon below:

If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team