topic Re: Payment in Get Support

Payment

robretta — Wed, 05 Jan 2022 14:47:57 GMT

Why have you suspended my Plan. My bank has advised me no pyment request by Public Mobile has been made. Please process mt credit card and reinstate my Plan!

Re: Payment

NDesai — Sat, 23 Nov 2019 01:56:26 GMT

@robretta Do you currently have access to any services? Do you have signal on your phone? When is your renewal date?

Re: Payment

totalUser — Sat, 23 Nov 2019 02:21:33 GMT

Could you please log in to your selfserve and press reactivate button. It will take you to the payment page where you can withdraw the funds for your plan manually. Make sure you restart your phone after.

You can also call 611 since you have credit card on file and apply the payment using your phone. Again don't forget to restart.

Please Let us know if any of those work

Thanks

Re: Payment

cellphoneuser1 — Sat, 23 Nov 2019 08:23:19 GMT

@robretta wrote:
Why have you suspended my Plan. My bank has advised me no pyment request by Public Mobile has been made. Please process mt credit card and reinstate my Plan!

If you can't get your credit card to work, you can buy top.up at a participating retail location.

Re: Payment

robretta — Mon, 25 Nov 2019 17:22:55 GMT

When I am at my house I have service, except calling feature. My Plan began in August 2018

Re: Payment

robretta — Mon, 25 Nov 2019 17:32:12 GMT

No it did not work

Re: Payment

darlicious — Mon, 25 Nov 2019 17:38:14 GMT

@robretta wrote:
No it did not work

@robretta Have you rebooted your phone?

Re: Payment

robretta — Wed, 04 Dec 2019 18:40:38 GMT

I did reboot my phone. I tried everything. In the end, I just used a different credit card